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Residents' Experience Survey

The experiences of older people living in aged care provide important insights into the quality of services they access. The Residents’ Experience Survey (formerly known as the Consumer Experience Interviews) enables aged care residents to tell us about the quality of their aged care.

Learn about the survey

Read about the survey, why it's important, and see who manages, conducts and takes part in the survey.

What we've learned

Read the findings of previous surveys, including reports and summary fact sheets. 

For residents and families

Read about how participants are selected and what happens if you take part. 

For providers

See what's involved in taking part in the survey for providers. 

View all Residents' Experience Survey information

Aged care staff survey

This survey is to be completed by each residential aged care home after receiving their 2024 Residents’ Experience Report. We aim to understand the experience of residential aged care services’ staff before, during and after the Residents’ Experience Survey visit.

Have your say on what's working well and what could be improved.

A guide for older people in residential aged care

This booklet provides information for aged care residents about the Residents' Experience Survey.

Read more

A guide for residential aged care providers

This guide provides residential aged care providers and staff information about how to participate in the annual Residents' Experience Survey.

Read more

Resources

Resources

Residents' Experience Survey – Communication toolkit

Fact sheet
An information toolkit designed to support both provider and consumer peak bodies in their communications with their members on the positive findings from the 2022 and 2023 rounds of the Residents’ Experience Survey.
View more Residents' Experience Survey resources
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