Delivering services under residential aged care

As a government-subsidised residential aged care provider, you can offer certain types of services. These include accommodation, hotel-type services, and care and support. There are also certain services you cannot provide.

If you are and older person, visit My Aged Care to learn more about services available in aged care homes

Services you can provide

Aged care homes should be comfortable environments that meet the day-to-day needs for their residents.

There are 3 key categories of residential aged care services

  • accommodation — a room including utilities, essential furniture, bedding and toiletries
  • hotel-type services — services that day-to-day needs and facilities management
  • care and support services — help with personal hygiene, grooming and moving around, and clinical care.

How to provide residential aged care services

This guide for providing residential care services includes:

  • the care and services you can vs cannot charge additional service fees for
  • services for veterans and war widows and widowers
  • other information for residential aged care providers

What you need to do

Add your details to My Aged Care to let residents know who you are and the services you provide.

You must include your services in resident agreements.

Date last updated:

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