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My Aged Care service provider and assessor helpline
1800 836 799
This helpline provides technical support to government-funded aged care service providers, assessors and hospital staff using our reporting systems and portals. Call from 8 am to 8 pm Monday to Friday or 10 am to 2 pm Saturday.
Latest resources
Latest resources
New Aged Care Act: A GPMS guide to digital changes for providers
The GPMS guide to digital changes for providers outlines the key digital changes that providers will experience in the lead up to the implementation of the new Act on 1 July 2025. It provides information to assist providers to anticipate and prepare for changes.
Government Provider Management System – User guide: Quality Indicators application
This user guide is for government-subsidised residential aged care providers. The user guide provides instructions to submit data and access reports using the Quality Indicators application in the Government Provider Management System.
Government Provider Management System – User guide: Provider operations reporting
This user guide aims to support residential aged care and home care providers in completing and submitting their provider operations reporting requirements via the GPMS portal.
Government Provider Management System – User guide: Provider finance and operations publication preview
This Government Provider Management System (GPMS) user guide supports providers to access and preview their finance and operations publication preview in GPMS. It helps users understand how their provider finances and operations data will be published on the My Aged Care website.
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