Log in to GPMS
Log in to GPMS to access reporting applications.
Learn about GPMS
Find out about GPMS – what it is, how it works and how to use it.
Discover functions and applications
Discover the applications and functions available for reporting on GPMS.
GPMS resources
Find resources to help you access GPMS and troubleshoot.
For providers
Registered Provider Portal resources
Find registered provider portal resources for the Government Provider Management System (GPMS).
Approved provider portal resources
Find approved provider portal resources for the Government Provider Management System (GPMS).
My Aged Care service provider and assessor helpline
1800 836 799
This helpline provides technical support to registered providers of approved residential care homes, assessors and hospital staff using our reporting systems and portals.
Call from 8 am to 8 pm Monday to Friday or 10 am to 2 pm Saturday (option 5 until 31 October 2025, option 4 from 1 November).
Call from 8 am to 8 pm Monday to Friday or 10 am to 2 pm Saturday (option 5 until 31 October 2025, option 4 from 1 November).
Latest resources
Latest resources
Summary of My Aged Care and Government Provider Management System (GPMS) changes – November 2025
This update provides a summary of changes to the My Aged Care Service and Support Portal and GPMS from 3 November 2025.
Government Provider Management System (GPMS) fact sheet
GPMS will improve the way aged care provider information is managed, making it easier for older Australians to access quality, safety and choice for aged care services.
Government Provider Management System – Quick reference guide: How to edit a user
Organisation Administrators can edit user accounts in the Government Provider Management System Approved Provider Portal. Follow this procedure to learn how to edit a user in the portal. Updating user accounts is currently limited to editing user roles and removing user accounts from the system.
Government Provider Management System – Terms of use
This document outlines the terms of use for the Government Provider Management System (GPMS). The GPMS allows aged care service providers to see their Star Ratings, access and report information to the Department of Health, Disability and Ageing.
Date last updated: