Residential aged care service providers

Providers play a key role in ensuring their residents and workers can access COVID-19 vaccinations safely and easily.


Residential aged care homes are responsible for ensuring residents have access to the recommended COVID-19 vaccine dose as soon as they are eligible.

We recognise that health response measures are still required to protect those most at risk from COVID-19.

Older age continues to be the biggest risk factor for severe COVID-19 disease. COVID-19 vaccination reduces the risk of serious illness and death. COVID-19 vaccines continue to be principally administered in residential aged care homes by primary care providers such as general practitioners and pharmacists.

Additional help for aged care will be provided through the Vaccine Administration Partners Program (VAPP). The VAPP will deliver COVID-19 vaccine in-reach clinics in residential aged care homes in circumstances where there is a clear gap in provision of services by primary care providers.

Primary Health Networks (PHNs) will continue to receive funding under the Vulnerable Vaccination Program to develop and implement innovative, short-term COVID-19 vaccination activities. PHNs tailor these activities to the needs of priority populations in their regions, including aged care. This allows PHNs to partner with primary care vaccination providers, local organisations and service providers to protect those most at risk from COVID-19.

If you have any questions, please email

COVID-19 vaccination recommendations

In 2024, all adults can consider one or two COVID-19 vaccine doses depending on their age and health status.

  • All adults 75 years and older are recommended a COVID-19 vaccination every 6 months
  • All adults aged 65 to 74 years are recommended a COVID-19 vaccination every 12 months, and can consider a dose every 6 months, based on their individual health needs
  • All adults aged 18 to 64 years with severe immunocompromise are recommended a COVID-19 vaccination every 12 months, and can consider a dose every 6 months, based on their individual health needs
  • All other adults aged 18 to 64 years can consider a dose of a COVID-19 vaccine every 12 months.

Our COVID-19 booster eligibility checker allows individuals to answer a short set of questions to find if they are eligible for a COVID-19 vaccine. This tool is not, or intended to replace, medical advice.

All COVID-19 vaccines are anticipated to provide benefit to eligible people. However, the monovalent Omicron XBB.1.5 vaccines are preferred over other vaccines for eligible people.

Engage with your Primary Health Network

Residential aged care homes are encouraged to engage with your Primary Health Network for assistance in securing a primary care vaccination provider if you do not have an existing GP or pharmacist available.

How to support resident and worker vaccination

As a residential aged care service provider, you have an important role in ensuring your residents and workers are protected against serious illness or death from COVID-19.


Residents who are not yet vaccinated, or are now eligible for their next dose, should be supported to access a COVID-19 vaccine as quickly and safely as possible. Residents can receive a vaccination by a visiting GP or Pharmacist to your aged care home. Talk to your Primary Health Network if you require assistance accessing a local primary care provider.


Vaccination continues to be important in managing the risks related to COVID-19 in high-risk settings such as residential aged care.

You are encouraged to print and display posters in your aged care home in staff areas to promote the importance of being up to date with your COVID-19 vaccinations.

It is important that employers consider COVID-19 vaccination in their COVID-19 risk management plans and consider its inclusion in occupational health programs going forward. This approach reduces risk for both residents and workers.

Preparing for COVID-19 vaccination

Residential aged care homes are responsible for:

  • preparing your aged care home and residents for vaccination
  • providing information to your residents and workers
  • obtaining and recording residents' consent
  • monitoring and reporting adverse side effects.

The following resources are available to help you plan and prepare for COVID-19 vaccination at your aged care home.

How to obtain and record resident consent

As with all other vaccines, informed consent is required for each COVID-19 vaccine dose. Residential aged care providers are responsible for getting consent from residents before vaccination.

Does my aged care home need to receive consent prior to each dose?

You need to obtain the resident's consent to receive a COVID-19 vaccination prior to the person receiving COVID-19 vaccinations.

You are also required to support residents to consent separately to receiving vaccinations and to making the consent forms available to the vaccine provider.

You must keep a record of the resident's consent. This record is used to confirm consent prior to vaccination.

If you are obtaining consent verbally, you must confirm if consent is being provided and record this through usual process.

Residential aged care providers are responsible for keeping consent records for all residents.

Vaccine providers may request a copy of residents' consent records from the residential aged care home. You can provide this on request, however, must retain the original consent records on site.

More details

For more information about valid consent, refer to the Australian Immunisation Handbook: Preparing for vaccination – Valid consent.

Some jurisdictions have specific requirements relevant to guardians (or substitute decision-makers) consenting on behalf of another person. Refer to relevant state and territory laws for more information.

Provide information to your residents

You need to provide residents and/or their representatives with detailed and accurate information about COVID-19 vaccination. You should give the following information before vaccination day (translated information available):

These information sheets are available in other languages.

How do I monitor and report adverse events? 

Residential aged care homes must monitor residents for any side effects after vaccination. These are usually mild and go away within 2 days. They include:

  • pain or swelling at the injection site
  • tiredness
  • headache
  • muscle pain
  • chills
  • fever
  • joint pain.

If residents experience pain at the injection site or fever, headaches or body aches after vaccination, they can take paracetamol or ibuprofen. These help to reduce the above symptoms (they do not need to take paracetamol or ibuprofen before vaccination). If there is swelling at the injection site, they can use a cold compress.

Reporting adverse events

Health professionals are encouraged to report all serious reactions, known as adverse events following immunisation (AEFI) – particularly if they are unexpected or significant.

If a resident has an immediate serious reaction or is unwell in the days after a vaccination, you can report it to either:

Vaccine workforce provider in-reach teams are responsible for monitoring residents and reporting serious reactions for the first 15 minutes post-vaccination. After that initial period, residential aged care homes are responsible for monitoring and reporting any serious reactions.

Learn more about record keeping and reporting requirements.

Date last updated:

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