On 1 November 2025, the Aged Care Act 2024 (the Act) introduced new legislative obligations for CHSP providers and changes to the way that services are regulated and delivered.
What being a registered provider means for CHSP providers
Aged care providers including CHSP providers delivering government funded aged care services were deemed as registered providers when the Act commenced on 1 November 2025.
As a registered CHSP provider, you can continue delivering services in line with your funding agreement only.
CHSP providers are not automatically approved to deliver services funded under the Support at Home program.
If you would like to deliver Support at Home services in addition to CHSP services, you will need to meet some extra requirements including registering with the Aged Care Quality and Safety Commission under additional registration categories. See the steps you’ll need to take under the Services heading below.
Delivering services under CHSP
Provide funded service types
CHSP registered providers are funded to deliver services as detailed in your funding agreement.
The CHSP Manual and appendices have descriptions of each service type that CHSP providers can deliver.
See the Delivering services under the CHSP page for more information about what type of services you can provide.
If you would like to register to deliver Support at Home services
If you would like to deliver Support at Home in addition to CHSP services, you will need to meet program and legislative requirements of both programs.
Support at Home operates under a single provider model and it is a requirement that all Support at Home participants receive care management services. This means that providers seeking to deliver Support at Home services must:
Step 1:
Register with the Aged Care Quality and Safety Commission for:
- Category 4 Personal and care support in the home or community; and
- meet Outcome 5.1 (Clinical Governance) of the Aged Care Quality Standards Standard 5: Clinical Care.
Please note, when applying for registration categories, the provider should consider which services their participants may require.
Step 2:
Set up online services.
You will need to have a service delivery branch to claim for services delivered and receive subsidy from Services Australia.
Step 3:
You will need to meet all relevant legislative and program requirements for both CHSP and Support at Home.
Find important guidance about delivering Support at Home program services here:
- Before providing Support at Home services | Australian Government Department of Health, Disability and Ageing. – for steps you will need to take to be set up as a Support at Home provider.
- The Support at Home Program Manual provides comprehensive information on service delivery requirements under the new legislative framework.
- More information on the Support at Home program can be found on the department’s website - Support at Home program | Australian Government Department of Health, Disability and Ageing.
- Detailed guidance on the registration process is available in the Commission’s Provider Registration Policy, accessible via their website.
- Questions regarding the application process should be directed to info@agedcarequality.gov.au.
Provide timely services
Accepting a referral means you are able to deliver the requested services within an acceptable timeframe.
Older people who are newly referred should not be placed on a waitlist for services.
Quality
All CHSP registered providers must meet the strengthened Aged Care Quality Standards that apply to your registration category and the services you deliver.
The Aged Care Quality and Safety Commission checks that providers are complying with the standards by conducting audits against relevant registrations categories.
Take a wellness approach to services
As a CHSP provider, you should adopt a wellness and reablement approach in the way you deliver services to older people.
You are required to report to us annually about how you are doing this.
See outcomes of previous reports.
For more information on wellness and reablement, seethe CHSP Manual, which includes case studies about how it works in practice.
Workforce
You must make sure your aged care workers are trained for the services they are delivering.
You must also make sure your staff meet the new worker screening requirements. See the CHSP Manual for more details.
Agreements and plans
As a CHSP provider you must:
- follow the support plan supplied by the aged care assessor
- create a Service Agreement and Care and Services plan for eligible clients.
Reviews
You must review Service Agreements and Care and Services plans either:
- every 12 months
- by the scheduled review date, for time-limited services.
Funding
As a CHSP registered provider, you are required to use your allocated grant money in line with your grant agreement and legislative requirements.
CHSP providers can only be funded for additional CHSP service types by applying for and being successful through a CHSP Growth Funding Grant Opportunity.
There are rules that explain how you can and cannot use the funding. See the CHSP Manual for more details. You can find more information about your funding and services in your Activity Work Plan.
Fees and charges
All CHSP providers must have a client contribution policy in place that aligns with the program principles.
You are required to make your client contribution policy, including your fees and charges, publicly available. You must discuss your policy with clients before starting services and document this in each client’s Service Agreement.
You must keep a record of client contributions and make sure clients do not experience financial hardship.
Read more about charging for the CHSP.
Reporting
As a registered provider, your obligations are outlined in the Act and Rules. Your CHSP reporting responsibilities are also outlined in your Activity Work Plan. These include reporting on performance in the Data Exchange and submitting wellness and reablement and financial reports, as well as other requested reports.
Updating
You must keep your information in the My Aged Care provider portal up to date. See My Aged Care for service providers for more information.