On 1 November 2025, the Aged Care Act 2024 (the Act) introduced new legislative obligations for CHSP providers and changes to the way that services are regulated and delivered.
What being a registered provider means for CHSP providers
Under the Act, all providers of CHSP services are required to be registered with the Aged Care Quality and Safety Commission ACQSC to deliver government funded aged care services.
Aged All aged care providers, including CHSP providers delivering government funded aged care services, were deemed as registered providers when the Act commenced on 1 November 2025.
Registered CHSP providers are only approved to deliver As a registered CHSP provider, you can continue delivering CHSP CHSP services in line with your their funding agreement only.
CHSP providers are not automatically approved to deliver services funded under the Support at Home program.
Providers who would like to deliver Support at Home services in addition to CHSP services must meet some extra requirements, including registering with the ACQSC under additional registration categories. Find out more about the steps you need to take to become a Support at Home provider under Before providing Support at Home services.
Applying to become a registered CHSP provider
To become a registered CHSP provider, an organisation must:
- Apply for and be successful through a CHSP grant opportunity advertised on GrantConnect.
- Apply to the Aged Care Quality and Safety Commission to become a registered CHSP provider after being successful in the grant round.
New organisations seeking to deliver CHSP services can also become an associated provider. An associated provider is an organisation that delivers services on behalf of a registered provider. Find more information on associated providers.
Delivering services under CHSP
CHSP registered providers are only funded to deliver services detailed in their funding agreement.
The CHSP Manual and appendices have descriptions of each service type that CHSP providers can deliver.
See the Delivering services under the CHSP page for more information about the types of services that can be provided.
Read the regulatory model guidance for CHSP providers for information about registration and arrangements under the Act.
Provide timely services
Accepting a referral means you should deliver the requested services within an acceptable timeframe.
Older people who are newly referred should not be placed on a waitlist for services.
Quality
All CHSP registered providers must meet the strengthened Aged Care Quality Standards that apply to your registration category and the services you deliver.
The Aged Care Quality and Safety Commission checks that providers are complying with the standards by conducting audits against relevant registrations categories.
Take a wellness approach to services
As a CHSP provider, you should adopt a wellness and reablement approach in the way you deliver services to older people.
You are required to report to us annually about how you are doing this.
See outcomes of previous reports.
For more information on wellness and reablement, see the CHSP Manual, which includes case studies about how it works in practice.
Workforce
You must make sure your aged care workers are trained for the services they are delivering.
You must also make sure your staff meet the new worker screening requirements. See the CHSP Manual for more details.
Agreements and plans
As a CHSP provider you must:
- follow the support plan supplied by the aged care assessor
- create a Service Agreement and Care and Services plan for eligible clients.
Reviews&
You must review Service Agreements and Care and Services plans either:
- every 12 months
- by the scheduled review date, for time-limited services.
Funding
As a CHSP registered provider, you are required to use your allocated grant money in line with your grant agreement and legislative requirements.
CHSP providers can only be funded for additional CHSP service types by applying for and being successful through a CHSP Growth Funding Grant Opportunity.
There are rules that explain how you can use the funding. See the CHSP Manual for more details. You can find more information about your funding and services in your Activity Work Plan.
Fees and charges
All CHSP providers must have a client contribution policy in place that aligns with the program principles.
You are required to make your client contribution policy, including your fees and charges, publicly available. You must discuss your policy with clients before starting services and document this in each client’s Service Agreement.
You must keep a record of client contributions and ensure clients are provided with information about your financial hardship policy.
Read more about charging for the CHSP.
Reporting
As a registered provider, your obligations are outlined in the Act and Rules. Your CHSP reporting responsibilities are also outlined in your Funding Agreement, Activity Work Plan and CHSP Manual. These include reporting on performance in the Data Exchange and submitting wellness and reablement and financial reports, as well as other requested reports.
Updating your information
The Government Provider Management System (GPMS) is the portal where providers view and maintain some of the information about their organisation and report information to government. Some CHSP providers gained access to GPMS for the first time with the commencement of the Act. See a list of GPMS resources to support your organisation accessing and reporting information in GPMS.
You must also keep your information in the My Aged Care provider portal up to date. See My Aged Care for service providers for more information.