Commonwealth Home Support Programme (CHSP) 2025–27 extension resources
This collection provides guidance materials for CHSP providers for the 2025–27 extension.
Commonwealth Home Support Programme (CHSP) resources
Budget 2022–23: Home care – supporting senior Australians to remain independent for longer
A Budget 2022–23 fact sheet.
Sector Support and Development
This document provides Sector Support and Development answers to questions that covers arrangements for the 2022-23 CHSP extension and the new Support at Home program from 1 July 2023.
Specialised Support Services
This document provides Specialised Support Services answers to questions that covers arrangements for the 2022-23 CHSP extension and the new Support at Home program from 1 July 2023.
Questions and answers – Commonwealth Home Support Programme (CHSP) 2022-23 extension webinar – 17 November 2021
This document includes answers to questions raised in the CHSP 2022-23 extension webinar which we held for CHSP providers.
Commonwealth Home Support Programme (CHSP) – Negotiations, transition support and MMM loading
This fact sheet provided CHSP providers with details on negotiations, transition support and MMM loadings for the 2022–23 CHSP extension.
Review and development of a specialisation verification framework for My Aged Care – Final report
This final report from Australian Healthcare Associates (AHA) outlines the results of a review into selecting special needs specialisations within the My Aged Care system's Find a Provider tool. It also discusses developing a framework to verify specialisations and research on ways to do this.
Commonwealth Home Support Programme (CHSP) – Payment in Arrears and Unit Pricing – October update
This fact sheet has been developed to provide CHSP providers with details on CHSP reforms and the administrative requirements for the 2022-23 CHSP Extension.
Commonwealth Home Support Programme – Extension Readiness Survey Results
This fact sheet has been developed to provide CHSP providers with high level results from the CHSP 2022-23 Extension Readiness Survey.
Outcomes of the Commonwealth Home Support Programme (CHSP) wellness and reablement report 2019–2020
This report shows results of the 2019 and 2020 wellness and reablement report of Commonwealth Home Support Programme (CHSP) service providers from all states and territories.
Commonwealth Home Support Programme (CHSP) – Payment in arrears and unit pricing fact sheet
This fact sheet has been developed to provide CHSP providers with information on future reforms, payment in arrears and unit prices.
Commonwealth Home Support Programme Data Study
We engaged Deloitte Access Economics to conduct a data study of the Commonwealth Home Support Programme (CHSP) to better understand variations across the states, territories, markets and consumer groups. This report presents the highlights and main patterns from the data analysis.
Review of Sector Support and Development (SSD)
The department engaged KPMG to do the Sector Support and Development (SSD) review. The review reports on the status and performance of the Commonwealth Home Support Programme SSD sub-program. This review will help inform future SSD policy development and care at home.
Change management plan step-by-step guide
Designed as a practical tool to assist CHSP management teams to plan and undertake change activities within your organisation. It provides a process to systematically identify and capture change activities through a change management template and provides examples to help get started.
Organisational self-assessment tool
The self-assessment provides an overview of the elements you need to adopt wellness and reablement in your CHSP. It includes scoring to measure the current level of organisational readiness, helps to identify areas of focus or improvement, and enables a baseline to be developed for future progress.
Organisational culture checklist
While organisations have their own style and way of doing things, every CHSP must actively adopt wellness and reablement approaches, as this is the foundation of the broader program. This checklist helps to review how your organisation has embedded a culture supporting wellness and reablement.
Standard operating procedure template
Standard operating procedures (SOP) provide an ability to define the steps and processes required to undertake a given activity. This can be critical in setting team expectations and to identify the requirements – such as training or coaching – needed to complete the SOP.
Continuous improvement template
This template steps out guidance on how to incrementally review, plan and deploy improvements within your CHSP organisation. Continuous improvement is cyclical and changes should be continuously reviewed and evaluated to ensure they are fit-for-purpose and will meet your organisational needs.
Conversational tips
How to have a conversation on wellness and reablement with the client (without using the word reablement) by instead defining and illustrating your delivery approach and how doing with, rather than for, can benefit the client. Includes benefits to clients, their carers or families.
Principles for goal setting
In developing person-centred goals for clients, there is no one-size-fits all but there are certain guiding principles that can help you develop individual goals for your clients. The SMARTA approach is demonstrated with examples for each element, including a goal-setting checklist.
Care planning checklist
Sets out the principles of effective care planning and includes a checklist to step out the client requirements. For example, their circumstances, goal, actions (and who is responsible: the client, family or carer, or the service provider), the frequency of services and review dates.
Identifying opportunities for reablement
Guidance to introduce reablement practices into everyday service delivery to help empower clients do what they can for themselves. This may involve different ways of doing a task or offering choices, which can increase confidence and motivation, in turn linking to increased social connectedness.
Service delivery reflection template
Through questions, this template aims to develop a greater understanding of the effectiveness of service delivery techniques in shifting towards wellness and reablement by considering what worked well, if there were barriers, what were they and what could be done differently to support clients.
Toolkit for embedding wellness and reablement into your organisation
Provides CHSP managers with support to implement change at an organisational level to embed, review and establish continuous improvement mechanisms on wellness and reablement. The toolkit is designed for use with the Practical Guide to Embed Wellness and Reablement which focuses on service delivery.
Practical guide for embedding wellness and reablement into service delivery
This practical guide is for all CHSP organisations. It covers to support their intake processes, develop care plans, and deliver support focussing on client strengths to continue living at home as independently as they can.
Principles of wellness and reablement
A one-page document explaining the concept of wellness and reablement for CHSP support workers. It identifies 8 underlying elements – or key principles – of wellness and reablement, including how these can be applied to an overall service delivery approach with their clients.
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