Aged Care System Navigator Measure

This measure is trialling different ways of helping people understand and engage with the aged care system. It will help us decide the best way to support people to navigate aged care.

About the measure

The Australian Government announced the Aged Care System Navigator measure in the 2018–19 Budget. It is trialling different models to help people understand and engage with the aged care system.

In response to the Aged Care Royal Commission, the Australian Government committed $7 million through the 2021-22 Budget to extend the Aged Care System Navigator trial. The trials will continue until 31 December 2022 when the longer-term care finders program and navigation supports for First Nations people have both begun.

Why it is important

The measure will help people to:

  • understand what aged care services are available to meet their needs
  • connect with My Aged Care
  • choose and access aged care services

The measure will focus on helping people who:

  • face barriers to accessing aged care
  • are vulnerable or isolated.


The measure aims to extend the navigation trials until the care finder program starts from January 2023. The trial extension will provide people with individual, face-to-face support. Evaluation will inform future navigation programs.

Information and education services will help identify and connect with people who need support and promote the aged care supports available.

Who we work with

COTA Australia is leading the trial with its partner organisations.

Australian Healthcare Associates will evaluate the trial extension. The evaluation will assess the trial results, seek stakeholder views, and inform future policy.


COTA Australia and partner organisations delivered the initial Aged Care System Navigator trial from January 2019 to 30 June 2021.

Aged care Financial Information Service (FIS) officers with Services Australia were part of the trial from October 2018 to October 2019. These officers supported people entering aged care with complex financial decisions.

The final evaluation report of the initial trial is available on the Department’s website. Evaluation of the trial extension by Australian Healthcare Associates is underway.

COTA Australia and partners are delivering the trial extension until 31 December 2022.

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