Navigating the reforms

This updated guidance for in home aged care providers has the latest information on processing claims and payments under Support at Home.  

The third edition of the Support at Home booklet for older people, families and carers includes new information on contribution rates, financial hardship support and extra contacts for aged care advice and advocacy.

In-home aged care providers can access the dedicated Support at Home collaboration space in the existing Home Care Packages Program Community of Practice. 

Providers can share best practice, discuss operational challenges and keep up-to-date on the latest information and resources.

The Aged Care Reforms Sector Pulse Survey is an opportunity for aged care providers, assessors, workers, primary and allied health professionals and technology enablers to share their feedback about the implementation of aged care reforms. The survey closes on 7 September.

This toolkit provides information and materials to help providers communicate with workers, older people, their families and carers about the new Aged Care Act (the new Act). It includes a supporting infographic and animation that illustrates how the different parts of the new Act fit together. 

This document provides the final strengthened Aged Care Quality Standards. This reflects the final draft of the new Aged Care Rules released on 31 July 2025. This document contains minor changes from February 2025 following the public consultation on the Aged Care Rules and the legislative drafting process.

These resources are to help in-home aged care providers understand and meet their Support at Home service agreement responsibilities.

The resource pack includes a guidance document, checklist, service agreement template and key messaging to help guide conversations with older people.

Providers are encouraged to begin these conversations now to ensure service agreements are in place ahead of the Support at Home program starting.

The Guide to Aged Care Law has been designed to help the sector understand the new aged care legal framework, includng the Aged Care Act 2024 and the Aged Care Rules 2025. Chapters of the Guide will be progressively published through August and September 2025.

This toolkit provides information and materials to help peak bodies, advocacy organisations and community groups inform older people, their families and carers about the Statement of Rights under the new Aged Care Act starting from 1 November 2025. 

The tool has been designed to help providers understand the rules, obligations and other requirements which will apply to them under the new Aged Care Act, which starts on 1 November 2025.  

This toolkit helps aged care providers and community groups explain the strengthened Aged Care Quality Standards to older people, their families and carers. These changes start on 1 November 2025.

This checklist covers digital readiness activities for providers in the lead up to the implementation of the new Act on 1 November 2025. The activities covered will help providers to achieve mission critical changes relating to digital readiness.

The guide to digital changes for providers outlines the key digital changes that providers will experience in the lead up to the implementation of the new Act on 1 November 2025. It provides information to assist providers to anticipate and prepare for changes.

From 1 November 2025, under the Aged Care Act 2024 (the new Act), registered providers will have to meet certain conditions of registration, obligations and statutory duties when delivering funded aged care services.

This is a double-sided A4 printable resource which summarises what rights older people have when accessing aged care services. Providers can use this resource in welcome packs for older people accessing their services.

This is a double-sided A3 poster which summarises what rights older people have when accessing aged care services. Providers can pin it up around their organisation, such as resident common areas, staff break rooms and bulletin boards.  

The Aged Care Act 2024 (the new Act) sets out a condition of registration for registered aged care providers delivering meals, snacks and drinks to an older person’s home or as part of community, centre-based and cottage respite

This webinar will introduce the Aged Care Provider Requirements Search tool. The tool has been designed to help providers understand the rules, obligations and other requirements which will apply to them under the new Aged Care Act, which starts on 1 November 2025. 

Beta versions of the Registered Nurses 3.0, Authentication 2.0, Provider Management 2.0 and Quality Indicators 2.0 APIs move into production on 1 November 2025 to ensure compliance with the new Aged Care Act.