Guidance for aged care assessors

View our guides and resources on carrying out assessments and managing assessments in the My Aged Care assessor portal. If you still have questions after reading these and talking to your colleagues, find out how to contact us for help.

Assessment manual and guides

My Aged Care Assessment Manual

This manual is for Regional Assessment Services (RAS) and Aged Care Assessment Teams (ACAT). It guides assessors on using good practices in the assessment of older people’s support needs and their eligibility for Australian Government–subsidised aged care services.

My Aged Care – Integrated Assessment Tool (IAT) User Guide

This guide is for Regional Assessment Services (RAS) and Aged Care Assessment Teams (ACATs). It outlines the information you must consider and record when conducting home support assessments and comprehensive assessments using the Integrated Assessment Tool (IAT).

For all guides, fact sheets, and videos about assessments, view all assessment resources.

My Aged Care assessor portal resources

Find out how to manage assessments in the My Aged Care assessor portal.

You can also view:

Apps for assessors

Aged Care Assessor App

Aged care assessors can use this app to conduct assessments (using the Integrated Assessment Tool or Australian National Aged Care Classification Assessment Tool). If there is no internet, first download client information from the assessor portal and upload the assessment when back in the office.

Aged Care Assessor App – Sideloading files

Aged care assessment organisations can distribute the Aged Care Assessor Application (the App) installation files, so their IT Administrator staff can manually install (sideload) the App on a Windows device for assessors.


If you have questions, we encourage you to:

If you still have questions, contact the My Aged Care helpline below.

My Aged Care service provider and assessor helpline

This helpline provides technical support to government-funded aged care service providers, assessors, and hospital staff using our reporting systems and portals. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.
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