Assessment manual and guides
My Aged Care Assessment Manual
This manual is for Regional Assessment Services (RAS) and Aged Care Assessment Teams (ACAT). It guides assessors on using good practices in the assessment of older people’s support needs and their eligibility for Australian Government–subsidised aged care services.
My Aged Care – National Screening and Assessment Form User Guide
This guide is for Regional Assessment Services (RAS) and Aged Care Assessment Teams (ACAT). It outlines the information you must consider and record when conducting home support assessments and comprehensive assessments.
For all guides, fact sheets, and videos about assessments, view all assessment resources.
My Aged Care assessor portal resources
Find out how to manage assessments in the My Aged Care assessor portal.
You can also view:
- RAS quick reference guides to the assessor portal
- ACAT quick reference guides to the assessor portal
- Assessor portal how-to videos
- updates to My Aged Care — for any updates to the My Aged Care assessor portal.
Apps for assessors
myAssessor app
Aged care assessors can use this app to conduct assessments when there is no internet access. Download client information beforehand from the assessor portal and upload the assessment information when you’re back in the office. The app is designed for tablet devices.
myAssessor app – sideloading files
Aged care assessment organisations can distribute the myAssessor installation files so their staff can manually install (sideload) the myAssessor app on a Windows device.
Australian National Aged Care Classification (AN-ACC) app
Aged care assessors can use this app to conduct residential aged care funding assessments as part of scheduled visits at Australian Government–funded residential aged care facilities.
Australian National Aged Care Classification (AN-ACC) app – sideloading files
Aged care assessment organisations can distribute the Australian National Aged Care Classification (AN-ACC) installation files so their staff can manually install (sideload) the AN-ACC app on a Windows device.
Contact
If you have questions, we encourage you to:
- read the Assessment Manual and our resources and guides
- talk to your colleagues, team leader or manager
If you still have questions, contact the My Aged Care helpline below.
My Aged Care service provider and assessor helpline
This helpline is for government-subsidised aged care service providers, assessors, and hospital portal users. It provides technical assistance for the users of the portals and the National Aged Care Mandatory Quality Indicator Program. Call from 8am to 8pm Monday to Friday or 10am to 2pm Saturday.
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