General Aged Care Act 2024 information
Learn about the Aged Care Act 2024.
The Aged Care Act 2024 plain language fact sheet is available in 22 languages and Easy Read. It gives a summary of each chapter of the new Act.
Read the Aged care reforms – A guide for providers and the sector booklet for an overview of the reforms and how to access support.
An overview of resources to help the sector prepare for the new Act:
- Department of Health, Disability and Ageing Priority Action List and a roadmap of selected dates and activities
- Aged Care Quality and Safety Commission (ACQSC) Sector Readiness Plan.
Read our information on key changes in the new Act for aged care providers. The ACQSC also provides information on key changes related to the new Act.
This infographic and animation in 7 languages and Auslan, outlines the main parts of the new Act and how they work together.
Understand how the Statement of Principles guide your behaviours and decision making.
Understand the role of the ACQSC in preparing the sector for the new Act in the Statement of Expectations.
Subscribe to Your Aged Care Update (YACU) to receive weekly updates about the aged care reforms and information on the Act.
Subscribe to the ACQSC’s Quality Bulletin to receive monthly updates about your responsibilities, and changes affecting the aged care sector.
Read the Sector Change Plan to see what activities are underway to were delivered to support the sector to transition to the new Act.
Read the ‘What is new or changing’ document to see what is new, what has changed and what has stayed the same under the new Act.
Read the final Aged Care Rules 2025 on the Federal Register of Legislation.
Read the Aged Care (Consequential and Transitional Provisions) Rules 2025 on the Federal Register of Legislation.
Read the fact sheet on the key changes made to the final Rules since the release of the Exposure Draft in July 2025.
Read the fact sheet which summarises the key changes to the Aged Care Rules since the public consultation.
Read the fact sheet which summarises the amending legislation passed by the Australian Parliament to ensure the effective operation of the new Act.
If you are a communications practitioner working in aged care, there are toolkits available to help you communicate with workers, older people and their families and carers about the new Act.
Read the Guide to Aged Care Law to gain a better understanding of the new aged care legal framework, including the Aged Care Act 2024 and the Aged Care Rules 2025.
Watch A new chapter for aged care from 1 November 2025 webinar and see the presentation.
Training
Complete eLearning to help you better understand the changes introduced in the new Act.
Modules 1, 2 and 3 are available now.
Module 4 will be released in December 2025.
A training checklist is available to help you keep track of your learning.
Statement of Rights
This Statement of Rights plain language fact sheet is available in 29 languages and Easy Read. It provides a summary of the rights older people have when accessing aged care services.
Understand how the Statement of Rights relate to volunteer workers. Access volunteering resources.
Download and print the Statement of Rights A4 explainer. You can provide the explainer in welcome packs to older people receiving your services.
Download and print the Statement of Rights A3 poster. You can pin the poster up around your organisation, such as resident common areas, staff break rooms and bulletin boards.
Watch a video on the Statement of Rights and how the rights of older people are embedded in the Quality Standards, the regulatory model, supported decision-making and the complaints handling process under the new Act. It is available in a variety of languages, including Auslan.
Read a tip sheet to help align the Statement of Rights and the living experiences of older people.
Use a reflection tool when talking to older people, their families and carers about their care preference.
Use discussion cards to explain to older people, their families and carers about what rights-based care looks like.
Use this checklist to review policies and processes and assess if they uphold the Statement of Rights in practice.
Digital
Implement digital changes to prepare for the new Act:
- Read the updated version of the New Aged Care Act: A guide to digital changes for providers
- Use the New Aged Care Act: a digital readiness checklist for providers
- Read the Frequently Asked Questions – New Act 2025 System Changes
- Government Provider Management System (GPMS) – User guide
- Use the Government Provider Management System (GPMS) – User guide: Approved provider notifications to meet ACQSC obligations
- Read GPMS User Guides on the Manage Your Organisation tile and 24-7 Registered Nurse Reporting
- Watch a video on how to view organisation details in the Registered Provider portal
- Attend the Tech Talk webinars to hear about changes and ask questions, you can also watch previous recordings
- The Digital Transformation Sector Partners provide feedback on digital changes, download previous presentations.
Financial and Prudential Standards
The new Standard sets out minimum requirements for financial and prudential management:
- read the updated Financial and Prudential Standards booklet
- explore answers to commonly asked questions
- watch a webinar on the standards and provider obligations
- read the Financial and Prudential Management Standard fact sheet
- read the Liquidity Standard fact sheet.
Regulatory model
The new model for regulating aged care has changed the way the sector operates.
Learn how the new regulatory model works:
- read how the model will be delivered and regulated
- watch a webinar to understand the rules and provider requirements under the new regulatory model and how the Aged Care Provider Requirements Search tool can help
- watch the Provider requirements search tool – How to video
- read frequently asked questions about the new model
- access new regulatory model resources and previous consultation papers to understand how we have approached regulatory model development
- watch videos that explain how the new regulatory model puts older people at the centre of aged care including one on the Statement of Rights and the Code of Conduct, the roles of associated providers as they deliver services on behalf of registered providers and the roles and functions of government agencies under the new Act.
- learn more about Aged care regulatory and governance roles.
Quality Indicators
Residential aged care providers report on quality of care indicators:
- read about the Quality Indicators Program, how data is collected and monitored
- read the manual on how to collect and submit data and get tools to support you
- understand the definitions for each indicator.
Data collection for allied health quality indicators is underway, explore frequently asked questions and answers.
The new staffing quality indicators collection began in April this year, watch a presentation recording and download answers to commonly asked questions.
Aged Care Quality Standards
We have strengthened the Aged Care Quality Standards:
- read the manual for intent and outcomes required to meet provider obligations
- watch the ACQSC's webinar on differences between the current and new standards, and how compliance will work
- access the ACQSC’s Alis online learning platform to complete online learning modules.
Read the final strengthened Aged Care Quality Standards (August 2025), which includes the expectation statements for older people, intent of each standard, and several outcomes, each supported by an outcome statement.
The ACQSC has also produced a guide, fact sheets, stories and videos to support providers.
Download a toolkit that helps providers explain the strengthened Quality Standards to older people, their families and carers.
Watch a video explaining ‘How to become a registered provider and what to expect when renewing a registration’. This video highlights fees associated with becoming a registered provider and the need for providers seeking registration in categories 4, 5 or 6 to undergo an audit against the Quality Standards.
There is also Auditing the strengthened Quality Standards training for providers in categories 4, 5 or 6 who will be audited under the Standards when they apply to register, renew their registration or vary their registration.
The ACQSC has updated complaint handling resources, including a Better practice guide and checklist, so providers know how to maintain compliance with Standard Outcome 2.6 and prepare their complaints systems for the new Act.
The ACQSC has created range of resources which can be viewed at Strengthened Quality Standards resources overview, to support you and your staff to understand the strengthened Quality Standards and how to apply them in practice.
View and download a poster to help workers and older people understand the intent of the strengthened Aged Care Quality Standards.
Support at Home
The Support at Home program started on 1 November 2025:
- read the updated program manual (version 4.1) to assist registered providers to understand and comply with the program rules, procedures and obligations. In this version, all placeholder sections and legislative references have been completed. It also includes:
- updated classification amounts
- information on reimbursements for services and evidence for claiming
- an explanation on how Support at Home and the Commonwealth Home Support Program will work together.
- read the handbook for the design and arrangements of core components
- read a fact sheet about Support at Home prices for allied health and nursing services
- read the Guidance for Support at Home care partners
- read the Pooled care management funding and service delivery branches fact sheet to learn how to allocate pooled care management funds within a service delivery branch - and what a service delivery branch is
- read the transition guide for actions to operationalise the program transition
- read the fact sheet and user guide to learn how to submit payment claims through the Services Australia Aged Care Provider Portal
- access CSV (invoice) sample files from Services Australia’s Support at Home changes eKit
- read frequently asked questions for providers about letters and a checklist mailed out to HCP recipients preparing them for the program
- read the frequently asked questions on the Support at Home service list
- read a fact sheet about key messages to share with older people about service agreements under Support at Home
- read guidance on service agreements and download a template which provides a sample agreement
- find more information and resources about the Support at Home program
- watch a presentation recording on actions to take to get ready for the program
- watch a video providing an overview of the Support at Home program
- complete the Support at Home training, which includes a program overview and six modules covering:
- the assessment process and service delivery
- service agreements, care plans and budget planning
- short-term pathways
- claiming and payment arrangements
- care management
- self management.
- watch a presentation recording of a Support at Home program questions and answers session – In-home aged care.
Resources and guidance are available to help with this, including:
- a Provider Handbook on how to apply to become a provider and the responsibilities of registered providers
- videos on how to register and renew your registration, and how to change, suspend or revoke your registration
- a Provider Registration Policy explaining the process and principles for registration
- a Provider Registration and Renewal in Practice webinar recording and slides
- a short video about provider registration and the new regulatory model under the new Act
- a Support at Home transition: delivering services to older Aboriginal and Torres Strait Islander people booklet and guide to ensure you are meeting responsibilities in a culturally meaningful way.
Read guidance on the key pricing changes under the program:
- setting and publishing prices
- frequently asked questions on pricing
- ensuring consumer protections are in place
- claims and payments business rules.
CHSP will transition no earlier than 1 July 2027, providers can begin preparing with:
- guidance to support unregistered and unassessed CHSP clients
- presentation recording on CHSP extension and changes
- letter template for unassessed CHSP clients
- a provider readiness checklist.
You can also watch a sector readiness webinar that provides the latest information about the changes to CHSP.
You can also download our letter sent to CHSP providers to support their unregistered and unassessed CHSP clients.
Resources are available to support CHSP providers with their grant extension:
- 2025–27 Manual – effective from 1 July
- service mapping and referrals guidance
- June provider update
- sector readiness webinar slides and recording.
Read the Short-Term Restorative Care (STRC) providers guide that assists STRC providers to transition to the Support at Home program. It includes information about the new Restorative Care Pathway, transition scenarios for STRC clients, transition activities for STRC providers and STRC transition FAQs.
Worker screening
Read about the changes you will need to apply to your worker screening arrangements from 1 November 2025, including updated guidance material.
Places to people
Read the Embedding choice in residential aged care fact sheet to understand how the new system assigns places directly to older people and what this means for providers.
Read the How residential aged care providers can prepare for success in a competitive market fact sheet for guidance.
Read a guide on how to report offline beds in residential aged care.
Culturally inclusive care
Read the Delivering inclusive aged care booklet to ensure you provide culturally responsive and inclusive services to older people from diverse backgrounds.
Use this organisational review tool to embed cultural safe care across operations.
Aboriginal and Torres Strait Islander
Watch a presentation recording on how National Aboriginal and Torres Strait Islander Flexible Aged Care (NATSIFAC) providers can prepare for the new worker screening and single assessment system.
Visit the First Nations Hub on the ACQSC's website to access information and resources to help you provide good, culturally safe aged care for First Nation’s older people.
Read the Support at Home transition: delivering services to older Aboriginal and Torres Strait Islander people booklet to ensure you are meeting responsibilities for the Support at Home program in a culturally meaningful way.
Complaints
The ACQSC has updated complaint handling resources, including a Better practice guide and checklist.
Watch a video explaining the complaints process under the new Act and how feedback is an important way for providers to understand what is working well and identify areas that can be improved.
Fees, means testing, contributions and accommodation reform
Residents paying additional service fees can transition to the Higher Everyday Living Fee (HELF). Find out more about higher everyday living, additional and extra service fees and share this fact sheet to help your residents understand the new HELF. Watch the higher everyday living and accommodation funding reform webinar recording.
Learn how under the new Act, providers are required to index daily accommodation payments (DAPs) paid by residents on the new accommodation arrangements.
Understand how residential aged care fees have changed by watching the residential care fees and means testing webinar.
Learn how under the new Act, providers are required to regularly deduct part of each eligible resident’s refundable accommodation deposit (RAD) or refundable accommodation contribution (RAC).
Read a Fee comparison table that outlines how charging arrangements are different under the new Act.
Find out about daily accommodation payment (DAP) indexation and refundable accommodation deposit and contribution (RAD and RAC) retention.
Code of Conduct for Aged Care
Read about the Code of Conduct for Aged Care on the ACQSC's website to understand how providers, responsible persons, and workers (including volunteers) must behave and treat people receiving aged care.
Compliance and enforcement
Watch a webinar on how the ACQSC supervises providers under the new Act, including the monitoring of compliance risk and when they might use new powers, such as the use of conditions on registration.
Multi-Purpose Service (MPS) program
Watch the latest webinar on the impacts of the reforms on the Multi-Purpose Service (MPS) program and providers. Download the presentation slides.
Access MPS resources including guides, past webinars and fact sheets.
Care minutes
View a webinar about changes to care minutes funding and financial reporting. Download the webinar slides and read the FAQs.
Transition Care Programme
Read the Transition Care Program Guidelines – November 2025 which provide general information about the program.
Read the Transition Care Program – New Aged Care Act 2024 implementation FAQs to guide Transition Care Program registered providers on how implementation of the new Act 2024 impacts program elements.
This fact sheet contains the full list of service types approved for delivery under the Transition Care Program.
There are FAQs to guide Transition Care Program (TCP) registered providers on assessment and the application of Service Types particular to the TCP, under the new Act.
Registered supporters and supported decision making
Find out more about the registered supporter role, what it has replaced and what is staying the same, including resources.
Use this presentation to educate workers on applying supported decision-making in their daily work.
Use this guide to step through the process of working with registered supporters.
Use this training package to educate workers about supported decision making.
Specialist verification
Aged care providers who deliver specific services that meet diverse needs may apply for specialisation verification. The specialisation verification framework changes under the new Act.
Access application forms for:
- care leavers, including Forgotten Australians and former child migrants placed in out of home care
- people who are experiencing homelessness or at risk of experiencing homelessness
- veterans and/or war widows
- lesbian, gay, bisexual, trans/transgender, intersex or other sexual orientations or gender diverse or bodily diverse people
- Aboriginal and Torres Strait Islander people, including Stolen Generations
- parents and children who are separated by forced adoption or removal.