Be aware of aged care scams

We are aware of scammers targeting older people and their families by impersonating aged care providers.

Here’s how you can protect yourself and your loved ones against scams:

• always stop and check the person is genuine before clicking on links, sharing personal details, or sending money
• if you’re unsure about a situation or a request, contact your aged care provider using contact details you’ve found yourself on an official source such as their website
• call and confirm your aged care provider, using details you’ve found independently, before transferring any money
• if something feels wrong, stop the transaction or conversation.

If you think you’ve been scammed, you need to act quickly. Contact your local police to report the scam and contact your bank immediately stop the transaction. 

You should then report the scam to ScamWatch and ReportCyber. Even if you haven’t been scammed, you can still make a report via these websites.

To learn more about identifying and reporting scams, visit My Aged Care.