About CAPS

CAPS is an Australian Government program. It provides a payment to eligible people, to help with some of the costs of buying continence products.

Why it is important

CAPS is important because more than 4.8 million Australians have a bladder or bowel problem. CAPS help you reduce the costs of buying continence products from a supplier of your choice.


You need to meet all the eligibility requirements to get CAPS. The basic requirements are that you:

You may not be able to get CAPS if you don’t meet eligibility.

How to apply for CAPS

There are 4 steps in applying for CAPS:

  1. Get ready to apply – this includes getting a copy of the Application Guidelines and Application Form.
  2. Get your doctor or health professional to complete their part of the form.
  3. Submit your application.
  4. Wait for the result.

There are a few ways to get a CAPS application form. You can:

You may need to provide extra documents. When you fill in the form it will tell you what these are.

CAPS payment

The CAPS payment rate for 2021–22 is $635.10. The payment may increase or decrease a little every year following the Government’s budget process.

Your CAPS payment is paid into your choice of Australian bank account. The account can belong to:

CAPS payments aren’t included in your income tax calculations.

Managing your payment

Contact Medicare or the CAPS Team if your circumstances change. If you don’t tell them about the changes, you may not get your payment. It could also mean you get overpaid and have to pay the money back.

You can also nominate someone to act on your behalf for anything related to CAPS.

Buying continence products

You can buy any continence products you need with CAPS. Ask your health professional about what types of products will best suit your needs.

The Continence Foundation of Australia has a list of products that may help you to choose the best product for you.

You can buy continence aids products:

  • at supermarkets or pharmacies
  • online or by phone

Your local health service can also stock continence products for you.

The Continence Foundation of Australia has a list of available suppliers. The National Continence Helpline can also help.

Who is involved

Services Australia administers CAPS. They process your application and make the payments. This happens through Medicare.

Health is responsible for CAPS policy. We also manage communications about CAPS. We work with Medicare on eligibility and payment issues and respond to policy enquiries.


CAPS is an ongoing program funded by the Australian Government.


Continence Aids Payment Scheme (CAPS) team

Call the CAPS team to report a change in your circumstances or if you have questions about CAPS payments. The CAPS team is part of Services Australia and operates from 8.30am to 5pm (AEST) Monday to Friday.

View contact

National Continence Helpline

The National Continence Helpline is staffed by a team of continence nurse advisers and is available to anyone in Australia. It operates from 8am to 8pm (AEST) Monday to Friday.

National continence helpline

View contact

Medicare general enquiries

The Medicare general enquiries line is available 7 days a week, 24 hours a day.

View contact

Last updated: 
19 January 2022