We collect your personal information when you provide information to an assessor at an assessment. We also collect your personal information from third parties, such as family members or health professionals, who the assessor speaks with about your needs.
The collection of this information is authorised by the Aged Care Act 2024 (Cth).
When this privacy notice applies
This privacy notice applies to individuals undergoing an aged care needs assessment.
This privacy notice explains how we (the Australian Government Department of Health, Disability and Ageing) manage personal information to meet our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Why does the department collect your personal information?
The department collects personal information about your health, wellbeing, supports, financial and legal affairs, and home and personal safety for the purpose of undertaking an aged care needs assessment or aged care needs reassessment. We do this to work out what aged care services you need and how urgently you need these services. Also, we may use your personal information for other purposes such as managing any supports and aged care services you may need.
We may collect information about aged care services you receive from Services Australia in order to administer and deliver aged care to you.
If you do not or are unable to provide all of the required personal information, the assessor will not have an accurate picture of your needs and may be unable to work out the level, type or urgency of services you need. The assessor may be unable to proceed with an aged care needs assessment or aged care needs reassessment to determine the aged care services you need.
How we disclose your personal information
We may disclose your personal information to aged care or health providers, Services Australia and state and territory services. We will only disclose your personal information with your consent or where permitted under the Aged Care Act 2024.
When permitted by the Aged Care Act, we may share the information in your record with other parties in connection with the delivery of funded aged care services. These parties include:
- Services Australia
- Department of Veterans’ Affairs
- National Disability Insurance Agency
- aged care needs assessors
- aged care providers
- health care professionals
- your supporter or legal representative, if you have one.
We may also disclose your personal information:
- with your consent
- where otherwise permitted under the Aged Care Act 2024.
Overseas disclosure of your personal information
If you have a supporter who can access your online account from overseas, the protections of the Privacy Act and APPs may not apply. Supporters must only use your personal information to assist you with aged care. We will not disclose your personal information to any other overseas recipients.
How can you access or correct your information
You can access and correct some of your personal information that we hold through your My Aged Care online account. See the My Aged Care privacy policy for more information about:
- how we handle personal information
- how you can seek to access or correct your personal information
- how you can make a privacy complaint.
Learn more
See our privacy page on how we handle personal information obtained via our website and read our full privacy policy.
Concerns and complaints
