The way in which Star Ratings for aged care homes have been created contains a high degree of integrity and you can rely on the assessment.
What the Star Ratings do is they provide a common basis for making that assessment. And it's important because you need confidence.
I think feedback is the best way from people that have actually been in there and what they say, they're honest in what they say and from their relatives as well. Yeah.
Being more proactive, looking at the options and staff ratings, you can assess, well, what are the options? What is the quality level I want to aspire to, for my loved one?
So, if they plan it in the future, it's all ready for them. With the Star Ratings, you know the quality of care that this facility will deliver and that as you compare like with like, and help you to make the best decision, and just having this bit of clarity is really, really powerful.