Resources

This user guide gives instructions on how to use the My Aged Care service and support portal, focussing on administrator functions for all programs.

This user guide is to assist aged care needs assessors in using the My Aged Care assessor portal or the Aged Care Assessor App to register clients and refer them for assessment.

This guide helps aged care needs assessors to complete support plans and support plan reviews in the My Aged Care assessor portal.

This guide explains how team leaders can accept, reject, transfer and change the priority of assessment referrals.

This update provides a summary of the system changes for My Aged Care Gateway and GPMS systems delivered from 19 October 2026.

This guide explains how to enter and update service delivery information in the My Aged Care client record.

This guide explains how to search and view client record information in the My Aged Care Service and Support Portal.

This guide gives assessors instructions on how to log into a number of Aged Care portals.

This guide outlines the temporary arrangements for the addition of outlet and outlet service items. It also contains important information for NATSIFACP users.

This guide explains how to create and maintain information about service delivery outlets using the My Aged Care Service and Support Portal.

This guide explains to aged care needs assessors on how to find and update various details in My Aged Care client records, using the My Aged Care assessor portal.

This guide explains to team leaders and staff members how to use the My Aged Care Service and Support Portal.

This guide explains to assessment organisation staff about the administrative functions that can be performed in the assessment delegate support role in the My Aged Care assessor portal.

This guide helps aged care needs assessors to use the Integrated Assessment Tool (IAT) access and complete an assessment in the My Aged Care assessor portal.

This guide helps aged care needs assessors refer older Australians for service recommendations made in the client’s support plan, based on the client’s preferred service provider and location preferences in the My Aged Care assessor portal.

This guide gives people who use the My Aged Care assessor portal an overview of the portal and instructions on how to use it.

This guide helps assessment delegates complete the decision process in the My Aged Care assessor portal.

This guide explains how to manage referrals for service in the My Aged Care Service and Support Portal.

This document provides guidance about recommended strategies to enable the early detection of bowel cancer for people at risk of developing bowel cancer based on family history.

The model of care provides a framework for Youth Specialist Care Centres to deliver multidisciplinary, longer-term support for young people aged 12 to 25 with severe or emerging mental health conditions and complex needs.

This framework supports headspace centres delivering the headspace Plus model to provide enhanced multidisciplinary and specialist support for young people experiencing severe, intersecting or evolving mental health needs that require more intensive support.

The final framework sets out the criteria for specialised care delivery. Aged care providers who deliver specific services that meet diverse needs may apply for specialisation verification.

This manual is for aged care service providers who receive funding under the National Aboriginal and Torres Strait Islander Flexible Aged Care Program. It outlines the requirements of the program including service planning, staffing, health and safety, quality and advocacy.

This document provides guidance on the bowel cancer screening colonoscopy referral pathway.

This application form is used to apply for Specialisation Verification status for parents and children who are separated by forced adoption or removal. It aligns with the updated Specialisation Verification Framework.