Resources

This fact sheet explains the circumstances under which a service provider might request a Support Plan Review.

Find a Multi-purpose service that can deliver aged care services in rural and remote locations. Locations are marked on a map and also available as a list of street addresses within each state and territory.

This My Aged Care user guide is designed for administrators, team leaders and staff members. It explains how to access and use the Serious Incident Response Scheme (SIRS) functions within the Service and Support Portal.

Registered providers must complete and submit the most recent version of this form each time you request AN-ACC Class 1 status for a care recipient.

This document outlines the terms of use for the Government Provider Management System (GPMS). The GPMS allows aged care service providers to see their Star Ratings, access and report information to the Department of Health, Disability and Ageing.

A fact sheet of frequently asked questions commonly asked by people interested in aged care volunteering.

The aim of this booklet is to guide providers through the considerations involved in volunteer engagement. Topics covered include the legislative environment, checklists to prepare for volunteer engagement, designing volunteer roles, recruitment and retention and some frequently asked questions.

This handbook provides guidance for aged care volunteer managers for volunteer engagement and management processes including recruitment, onboarding, retention, administration and further training and information. Aged care providers can also use this resource to support their volunteer managers.

This toolkit connects volunteers, volunteer managers, and aged care providers to free, publicly available training and information on a range of topics. It does not replace or replicate any current provider training; it is aimed at complementing any existing training available for volunteers.

This form is used to provide evidence of eligibility for the End-of-Life Pathway under the Support at Home program.

This snapshot provides analysis of the financial performance of the Australian aged care sector for quarter 4 of 2024-25 (1 April to 30 June 2025).

This user guide for practice managers and GPs includes step-by-step instructions to support use of the Bulk Billing Incentives Calculator.

Practices participating in the Bulk Billing Practice Incentive Program (BBPIP) must display Medicare Bulk Billing Practice signage. Preview Medicare Bulk Billing Practice signage for BBPIP and optional information for patients about eligible services.

This fact sheet provides information about accessing assistance to pay for aged care fees.

This fact sheet provides an overview of participant contributions under Support at Home. This includes an explanation of contribution rates, the lifetime cap, the ‘no worse off principle’, and financial hardship support.

This meeting summary is for the NDIS Reform Advisory Committee meeting held on 31 October 2025.

QI Program Manual – Part B includes a range of tools and resources to support continuous quality improvement for each of the QI Program quality indicators.

This flyer is designed for practice managers and GPs to download, print and distribute at Medicare Bulk Billing Practices. It explains which types of services are eligible and non-eligible for bulk billing at the practice.

These talking points are designed for practice managers and staff to download to talk with patients about bulk billing arrangements at their Medicare Bulk Billing Practice.

This weekly report provides a snapshot of data on the impact of COVID-19 in residential aged care facilities nationally in 2025. It includes data on the number of services impacted and number of staff and resident cases, as well as workforce, vaccine rollout, testing and PPE provided to services.

This fact sheet advises that the additional 10 individual MBS mental health treatment services temporarily introduced during COVID-19 ceased on 31 December 2022 and unused services cannot be used after this date.

Guidance for health and aged care providers on the rollout of Aboriginal and Torres Strait Islander assessment organisations, covering culturally safe assessments, preference recording, referral, feedback, support, and FAQs.