Resources

This guide helps aged care needs assessors to complete support plans and support plan reviews in the My Aged Care assessor portal.

This guide explains how to enter and update service delivery information in the My Aged Care client record.

This guide provides step-by-step instructions on how administrators and team leaders can manage and update task and notification preferences for their organisation in the My Aged Care Service and Support Portal.

This guide gives people who use the My Aged Care assessor portal an overview of the portal and instructions on how to use it.

This guide explains how to search and view client record information in the My Aged Care Service and Support Portal.

This guide explains how to manage referrals for service in the My Aged Care Service and Support Portal.

This guide explains how to create and maintain information about service delivery outlets using the My Aged Care Service and Support Portal.

This guide explains to team leaders and staff members how to use the My Aged Care Service and Support Portal.

This user guide gives step-by-step instructions on how to use the My Aged Care service and support portal, focusing on administrator functions.

This guide helps aged care needs assessors refer older Australians for service recommendations made in the client’s support plan, based on the client’s preferred service provider and location preferences in the My Aged Care assessor portal.

This guide explains to aged care needs assessors on how to find and update various details in My Aged Care client records, using the My Aged Care assessor portal.

This guide explains to aged care needs assessors on how to register a person or organisation in the older person's support network to speak on their behalf, and how to add support relationships in the My Aged Care assessor portal.

This user guide gives assessors instructions on how to use the Aged Care Assessor Application.

This policy explains how anyone can lodge a complaint about a registered supporter with the System Governor, outlines possible outcomes, and details how affected entities can request an internal review of decisions under the Aged Care Act 2024.

This policy outlines information sharing requirements relating to registered supporters under the Aged Care Act 2024. Information sharing requirements apply to any person or body who, under the Act, provides information to an older person with registered supporter(s).

If you have a complaint or concern about a registered supporter, you can raise this with the System Governor, responsible for supporters. This form is a template that you may wish to use when submitting a complaint about a registered supporter.

QI Program Manual – Part B includes a range of tools and resources to support continuous quality improvement for each of the QI Program quality indicators.

The QI Program Manual outlines definitions for each quality indicator and provides information on how to collect and submit quality indicator data.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on recommended allied health services received for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on allied health care minutes for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on activities of daily living for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on falls and major injury for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on consumer experience for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on unplanned weight loss for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on lifestyle officers for the QI Program.