Resources

This form enables Support at Home registered providers to notify the Secretary, Department of Health, Disability and Ageing, of a request to transfer a service delivery branch from one registered provider to another registered provider.

This form enables Support at Home registered providers to notify the Secretary, Department of Health, Disability and Ageing, of the merger of service delivery branches within the same registered provider.

This form is used to provide evidence of eligibility for the End-of-Life Pathway under the Support at Home program.

The schedule lists the daily rates of subsidies and supplements for government-funded residential and transition care under the new Aged Care Act, effective 1 November 2025.

This guide helps aged care needs assessors to use the Integrated Assessment Tool (IAT) access and complete an assessment in the My Aged Care assessor portal.

This guide helps assessment delegates complete the decision process in the My Aged Care assessor portal.

This fact sheet provides a summary of what OSHC is, why it is needed and how to use it.

This user guide outlines how assessment organisation team leaders interact with the My Aged Care assessor portal to manage Residential Respite Classification referrals.

This guide explains how team leaders can accept, reject, transfer and change the priority of assessment referrals.

This user guide is to assist aged care needs assessors in using the My Aged Care assessor portal or the Aged Care Assessor App to register clients and refer them for assessment.

This guide explains to assessment organisation staff about the administrative functions that can be performed in the assessment delegate support role in the My Aged Care assessor portal.

This guide explains how assessment organisation staff can apply to add, cease or replace Delegate roles in the My Aged Care assessor portal.

This guide helps aged care needs assessors understand the tasks and notifications feature of the My Aged Care assessor portal.

This guide explains how to transfer clients and services within and between outlets in an organisation using the My Aged Care Service and Support Portal.

This My Aged Care user guide is designed for administrators, team leaders and staff members. It explains how to access and use the Serious Incident Response Scheme (SIRS) functions within the Service and Support Portal.

This guide explains how Residential Aged Care (RAC) Funding Assessor team leaders can perform their function in the My Aged Care assessor portal.

This guide helps aged care needs assessors to complete support plans and support plan reviews in the My Aged Care assessor portal.

This guide explains how to enter and update service delivery information in the My Aged Care client record.

This guide provides step-by-step instructions on how administrators and team leaders can manage and update task and notification preferences for their organisation in the My Aged Care Service and Support Portal.

This guide gives people who use the My Aged Care assessor portal an overview of the portal and instructions on how to use it.

This guide explains how to search and view client record information in the My Aged Care Service and Support Portal.

This guide explains how to manage referrals for service in the My Aged Care Service and Support Portal.

Organisation Administrators can edit user accounts in the Government Provider Management System Approved Provider Portal. Follow this procedure to learn how to edit a user in the portal. Updating user accounts is currently limited to editing user roles and removing user accounts from the system.

Organisation Administrators can add new users to the Government Provider Management System Approved Provider Portal. Follow this procedure to learn how to add a user to the portal.

This Government Provider Management System (GPMS) User Guide provides users with an overview of how to login to the GPMS Approved Provider Portal and outlines how Organisation Administrators can add, edit and remove users.