Resources

This weekly report provides a snapshot of data on the impact of COVID-19 in residential aged care facilities nationally. The report includes data on the number of services impacted and number of staff and resident cases, as well as workforce, testing and PPE provided to affected services.

This framework outlines our approach to compliance activities for the Hearing Services Program.

This document outlines how the Hearing Services Program acknowledges, investigates and resolves complaints.

This information kit provides guidance on how to encourage participation in the 'end gender bias' survey.

The first meeting of the National Nursing Workforce Strategy Advisory Group (SAG) was held on 8 June 2023.

Learn how to update a client’s status in the online portal if are eligible for specialist services.

This user guide is for clients of the Hearing Services Program. It explains how to use the functions available to the general public.

Learn how to locate a client and link them to your business, including transferring from another provider.

Find out how to apply for a new voucher for a client in the portal.

Learn how to check a client’s eligibility for the program in the portal.

Find out how to get a return voucher in the portal for a client whose original voucher has expired.

Learn how to finalise a voucher application that is in draft.

Find out how to view payment information in the portal.

Learn how to recover claims that were submitted in error, submitted with incorrect information, or did not comply with program requirements.

Learn how to submit a claim for a revalidated service for a client.

Learn how to update a client’s details in the portal.

Find out how to download a batch claim file once it has been processed in the portal.

Learn how to submit a batch of claims by uploading the correctly formatted file.