My protections – Aged Care Quality Standards

This video explains how older people make decisions about their care plans, have their preferences respected, and should feel safe and comfortable where they live.

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The new Aged Care Act includes rights and strengthened Quality Standards my provider must understand. This is because when they provide my aged care services, I am the centre of my aged care.

I feel safe where I live. I get the care and support I want. I can come and go as I please.

My aged care home is nice and clean. I feel comfortable here.

I know if there's an emergency or risks to my health, the aged care workers will help me.

I get the care that is right for me. Aged care workers talk to me about what aged care services I want and how I want them delivered. This includes respecting my wishes, even if this involves me taking a level of risk.

I know what medicines I need to take, and workers are available to help me. And I know what activities I can do to keep moving.

I am at the centre of creating my care plan and making decisions.

I feel safe and supported where I live.

See My Aged Care to understand your rights and what good care looks like.

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