Improving the quality of providers

What is changing?

Improving the quality of providers.

Policy settings have not encouraged transparency and innovation in NDIS markets, and in some cases have resulted in provider viability challenges, variable quality, and poor outcomes for some participants.

We are addressing pricing and the design and delivery of plan management, support coordination, and home and living supports to improve quality, encourage innovation, and be more responsive to participant needs.

To do this we will:

• Transfer responsibility for pricing decisions to the Minister for Disability and the NDIS.
• Commence consultation on differentiated pricing for unregistered providers delivering social, civic and community participation, capacity building daily activities, and assisted daily living.
• Commission a panel of plan management providers to improve service quality and integrity standards and reduce fraud.
• Commission a new, more efficient support coordination and connection function.
• Commence consultation and design of a commissioning approach for home and living supports for Supported Independent Living (SIL) participants who need 24/7 support to ensure participants receive the best supports and address provider viability challenges.

Next steps

• Introduce legislation to enable these changes.
• Consultation on commissioning home and living supports will begin in July 2026.
• The new plan management approach will be implemented from 1 October 2027, beginning with a 6‑month transition period.
• The newly commissioned support coordination function will begin from 1 July 2028.

For more information visit the department’s website.