Hello and welcome to this short video for setting up your Support at Home service-based pricing. If you are new to the My Aged Care Service and Support portal, this video will help you understand reporting your Support at Home service pricing. We'll take you step by step through what you'll see and do in the system, such as, navigate to an outlet and create the service item; view and edit service availability; view and edit service based pricing; and saving the record. By the end of the video, you'll understand how to enter and maintain your Support at Home pricing. Let's start with navigating to a Support at Home service item within an outlet.
We will assume you are already logged into the Service and Support portal and have the correct access role. For this video organisation and outlet administrators can update the individual service prices. Once you have logged in, you will start on the welcome page. Click on the ‘outlet administration’ tile The next page will display the organisation details along with the outlet tile. Click on the required outlet that delivers the Support at Home services.
The view outlet page displays outlet details and you can add or update details here if you wish. Click on the ‘view service items’ button. Click on the ‘Support at Home’ tab. This will show you a list of your existing operational service items. You can use the filter to view any offline services.
Change the status and select the ‘filter’ button. In this case, we want to view existing operational service items. Click on the ‘expand icon’ to view all the service types within the service item. Click on the ‘expand icon’ to view the services. This will display the service tiles with the availability settings.
Note, you must have service pricing entered prior to making a service available. Service availability means you have actively delivered the service in the last 12 months or can deliver the service now. When you click on the edit icon for a service and the common price standard hours does not exist, the system will display the edit page and auto fill this from the organisation prices if they're available. In this scenario, we have previously entered pricing for meals. If you use the view icon, you can see that no prices are entered.
When I edit the service, the service details page appears. You can see that the common price standard hours has been auto filled from the organisation level for that delivery period, and this is required by default. If you select additional delivery hours options, the corresponding common price will appear and auto fill from the organisation level data if it's available. Please update your delivery hours for when you offer this service. Add any other additional information and click ‘Save Changes’ to confirm.
Now when we view the pricing we can see the price has been saved. Now that the pricing is saved, I can adjust the service availability to yes. You'll be prompted to review the pricing before the setting is adjusted. As we've just set the pricing, we will just click yes. The service now becomes available and can be searched in the Find a Provider tool.
This data will also be sent to the My Aged Care website within 24 hours. An alternative, if I wish to adjust the service availability to yes, and as we can see, there is no pricing added. When I click yes, the system will prompt me to add pricing. This will open the service details page, and because I've entered pricing at the organisational level, when I select the additional delivery hours, the pricing will be auto filled for me. Because standard price is default that has already auto filled.
When I select additional delivery hours, the pricing has been auto filled. Review the prices and make any changes if needed. Then click ‘Save Changes’ button to confirm. The service availability has now been updated. In this scenario, we will create a new service item to offer Support at Home services in a different delivery area.
Click on the ‘add service item’ button. Select the program. Now select the inventory item using the radio button. Enter a service item name. Click the ‘Save’ button and the new service item will be created.
The service item will be listed in the offline filtered list view. Now you can edit the details. Click on the ‘service item edit icon’. Now add the service delivery area. To do this, click on the ‘edit icon’.
You can now add the delivery area by state or individual postcodes. For example, we will add the whole state of New South Wales. You will see all the postcodes become populated. Click by state. Select the state and click the ‘add whole state’ button.
You will now see the postcodes have been populated. Please note, you can now remove certain postcodes where you do not offer this service. If you are completed, click the ‘Save Changes’ button. You will return to the Support at Home service item details page. You can adjust certain specialisations and languages and add promotional material if you wish.
Click ‘Save’ to confirm the changes. Now we want to ensure the organisation pricing will auto fill for the new service item. Click on the ‘expand icon’ to view the service types. Then expand the individual service type to view the service tiles. You can now choose to edit the service details by clicking on the ‘edit’ icon.
The delivery hours section has been updated to now complement the service price periods. Standard hours is defaulted on and read only. You must provide a common price for standard hours. Select from the delivery hours options for when you offer this service. For example, if you offer the service in Non-Standard hours, then select the Non-Standard hours option.
If you offer the service on the weekends, then select the relevant option. This means the client can then see when they can receive the service. When you select these options, you must then provide the corresponding common price for that delivery period. If you have supplied pricing at the organisational level, when you select additional delivery hours options, you will notice the pricing has been auto filled for you. You must click ‘Save Changes’ button to commit the data.
You can update other service attributes such as service levels or delivery setting. These are optional and provide the client with additional information to make informed choices. For delivery setting, this tells the client if the service is offered in the home or community. For example, if it was physiotherapy, this is offered either at the therapist's office or home visits, or perhaps both if they're available. Once you have completed adding service settings, click ‘Save Changes’ to confirm.
You can now see that all the information has been saved when you click on the view icon. You can now adjust the service availability for the service. Update the status to ‘Yes’. You'll be prompted to review the pricing. As we've already done this, click ‘Yes’ to continue.
You must ensure your service is marked as available as well as for the service type. For all outlets, they must have an operational status to be visible on the portal or My Aged Care website. Once these statuses are updated, this will publish the information in the Aged Care portals and should be available on the My Aged Care website within 24 hours. Let’s view an alternative option. We can see no service pricing has been added.
When we click service availability and adjusted it to ‘’Yes’, you'll be prompted to add pricing. You can adjust the delivery hours for when the service can be delivered. If you do not offer the service over weekends or public holidays, then leave the options unchecked. The pricing for each delivery period will be auto filled if available from the organisational level. You can adjust the pricing locally on this service item based on the delivery area. For example, if it's a regional area.
Once completed, click the ‘Save Changes’ button. You will now notice that the service availability has been updated and pricing is confirmed as you have entered. Continue to update the services availability for this delivery area. For example, we'll add meals and ensure pricing is completed.
Once you've completed all the service availability that you deliver in this delivery area, you can update the Service Item status to operational. This will publish the information in the aged care portals and should be available on the My Aged Care website within 24 hours.