Welcome to the Government Provider Management System training video series. In this video, we will walk through the process to view your organisation's information in the GPMS Registered Provider portal as a provider staff user. Begin by ensuring you are logged into the GPMS Registered Provider portal. If you require guidance on how to access this portal, please refer to the logging into GPMS training video.
To view the information of an organisation, select the manage your organisation tile. On the manage your organisation page, you will see several tiles that allow you to view information about your organisation. To review your provider details, click on the provider details tile. Here you will be provided with the selection of four tabs at the top of the page. Select the first tab to view organisation details such as the organisation's ABN, incorporation and parent or holding company details.
Select the second tab to view registration details. Select the third tab to view business contact and address details. Select the fourth tab to view specialist aged care programs delivered by your organisation. To return to the manage your organisation page, select the home link and then select the manage your organisation tile. To review information about residential care homes within the organisation, click the residential care homes tile. Here you will be able to view a list of residential care homes under the organisation.
Users that have only been granted access to specific homes will only see the residential care homes they have access to. The filters at the top of the table allow you to refine the list of residential care homes. You can refine the list by applying a filter using the home's name or ID, the program or payment ID applicable to the home, program type, state or territory they’re located in, or their status.
To filter by RCH ID, name or program or payment ID, you can enter the name of the residential care home in the relevant search bar, then click apply filters. To view specific details about a residential care home, click the drop down button on the desired home in the table, then click view home details. The residential care home details page will be displayed where you can view the details about the residential care home.
The selection of three tabs is available at the top of the page. Select the first tab to view residential care home details. Select the second tab to view the details of the aged care programs associated with the home. Select the third tab to view responsible persons and points of contact specific to the home. To view personal, role and position details about an individual, click the drop down button on the desired contact record in the table, then click view personnel profile.
Within the personnel profile page, personal details tab, users with the appropriate permissions can; edit personal details, notify new legal name or add a former legal name. Within the role details tab, users with the appropriate permissions can update contact record details such as individually or bulk update or cease point of contact records, edit a responsible person’s contact details including purposes they can be contacted for or care locations they are responsible for.
To return to the manage your organisation page, select the home link, then select the manage your organisation tile. To view information about your organisation's branches, click the branches tile. Here you will see a list of all the branches within your organisation or those that you have access to.
The list initially displays the active branches for your organisation. The filters at the top of the page allow you to refine the list or find branches using the branch ID or name, program type, state or territory they’re located in, or their status. To find a specific branch by their name or ID, enter the branch ID or name into the search bar, then click apply filters.
To view specific details about a branch, click the drop down button on the desired branch record in the filtered table, then click view branch details. The branch details page will be displayed where you can view the details about the branch.
A selection of two tabs is available at the top of the page. Select the first tab to view branch details. Select the second tab to view the points of contact associated with the selected branch. To view personal, role and position details about an individual, click the drop down button on the desired contact record in the table, then click view personnel profile.
Here you can see personal details and role details about the individual. To return to the manage your organisation page, select the home link, then select the manage your organisation tile. To view the key contacts, responsible persons and points of contact associated with your registered provider, residential care homes and branches, click the responsible persons and contacts tile. A selection of three tabs is available at the top of the page.
Select the first tab to view all responsible persons and contacts within the organisation. Select the second tab to view responsible persons and contacts associated with specific residential care homes. Select the third tab to view points of contact associated with the specific branch.
The default view of this list displays the contacts that have an active role in your organisation, as a responsible person, and/or a point of contact. To find a specific individual, enter their contact ID or name in the search bar, then click apply filters.
To view personal, role and position details about an individual, click the dropdown button on the desired contact record in the table, then click view personnel profile. Within the personnel profile page, personal details tab, users with the appropriate permissions can edit personal details, notify new legal name or add a former legal name. Within the role details tab, users with the appropriate permissions can update contact record details such as individually or bulk update or cease point of contact records.
Edit a responsible person’s contact details, including purposes they can be contacted for or care locations they are responsible for. To create a new point of contact role for your organisation, in the responsible persons and contacts tile, click the add new point of contact button. To return to the manage your organisation page, select the home link, then select the manage your organisation tile.
Finally, let's take a look at the associated providers tile by clicking the associated providers tile. This tile will only be available to users with the provider staff registered provider access role assigned. You will be taken to a page where you can search for associated providers by entering their provider ID or name, then clicking apply filters. To view more information about an associated provider click the drop-down arrow on the desired associated provider record, then click view associated provider details.
And that covers how you can navigate through the key sections of the registered provider portal, to view and maintain your organisation's information. Please take the time to view other training videos in this series on logging into GPMS and adding and editing users in GPMS.