Welcome to the Government Provider Management System training video series.
In this video we will walk through the process to view your organisation information in the registered Provider portal.
As a provider staff user, begin by ensuring you are logged into the Registered Provider portal.
To view the information of an organisation, select the Manage Your Organisation tile.
On the Manage Your Organisation page you will see several tiles that allow you to view information about your organisation.
To review your provider details, click on the Provider Details tile.
Here you will be provided with a selection of four tabs at the top of the page.
Select the first tab to view organisation details, basic details such as ABN incorporation and parent holding company details.
Select the second tab to view registration details.
Select the third tab to view Provider, Contact and Address details.
Select the 4th tab to view specialist aged care programs delivered by your organisation.
To return to the Manage Your Organisation page, select the Home link, then select the Manage Your Organisation tile.
To review information about residential care homes within the organisation, click the Residential care homes tile.
Here you will be able to view a list of residential care homes under the organisation.
Users that have only been granted access to specific homes will only see the residential care homes they have access to.
The filters at the top of the page allow you to refine the list of residential care homes.
You can refine the list by applying a filter using the home's name or ID, the programme or payment ID applicable to the home, programme type, state or territory they're located in, or their status to filter by RCH ID name, program ID or payment ID.
We will enter the name of the residential care home in the search bar, then click Apply filters to view specific details about a residential care home, click the drop-down button on the desired home in the table, then click View Home Details.
The Residential Care Home Details page will be displayed where you can view the details about the residential care home.
A selection of three tabs is available at the top of the page.
Select the first tab to view Residential Care Home Details.
Select the second tab to view the details of the aged care programmes associated with the Home.
Select the third tab to view responsible persons and points of contact specific to the Home.
To view personal role and position details about an individual, click the drop-down button on the desired contact record in the table, then click View Personnel Profile.
To return to the Manage Your Organisation page, select the Home link, then select the Manage Your Organisation tile.
To view information about your organisation branches, click the Branches tile.
Here you will see a list of all the branches within your organisation or those you have access to.
The list initially displays the active branches for your organisation.
The filters at the top of the page allow you to refine the list or find branches using the branch ID or Name, program type, state, or territory they're located in, or their status.
To find a specific branch by their name or ID, enter the branch ID or name into the search bar, then click Apply filters.
To view specific details about a branch, click the drop-down button on the desired branch record in the filtered table, then click View Branch Details.
The Branch Details page will be displayed where you can view the details about a branch.
A selection of two tabs is available at the top of the page.
Select the first tab to view branch details.
Select the second tab to view the points of contact associated with the selected branch.
To view personal, role and position details about an individual, click the drop-down button on the desired contact record in the table, then click View Personal Profile.
Here you can see personal details and role details about the individual.
To return to the Manage Your Organisation page, select the Home link, then select the Manage Your Organisation tile.
To view the key contacts, responsible persons and points of contact associated with your registered provider, residential care homes and branches, click the Responsible Persons and Contacts tile.
A selection of three tabs is available at the top of the page.
Select the first tab to view all responsible persons and contacts within the organisation.
Select the second tab to view responsible persons and contacts associated with specific residential care homes.
Select the third tab to view Points of Contact associated with a specific branch.
The default view of these lists displays the contacts that have an active role in your organisation as a responsible person and or a point of contact.
To find a specific individual, enter their contact ID or name in the search bar and click Apply filters.
To view personal role and position details about an individual, click the drop-down button on the desired contact record in the table, then click View Personnel Profile.
To create a new point of contact role for your organisation, click the Add New Point of Contact button.
To return to the Manage Your Organisation page, select the Home link, then select the Manage Your Organisation tile.
Finally, let's look at the associated Providers tile to view associated provider arrangements.
This tile will only be available to users with the Provider Staff Registered Provider Access role.
You will be taken to a page where you can search for associated providers by entering their provider ID or name.
Then click Apply filters. To view more information about an associated provider, click the drop-down arrow on the desired associated provider record, then click View Associated Provider Details.
You will be taken to the Associated Provider Details screen.
Here you can view the associated providers details and association details.
And that's how you can navigate through the key sections of the registered provider portal to view and manage your organisation information.