Publications

This document answers some frequently asked questions from older people, families and carers about the Support at Home program following the webinar on 14 August 2025.

A guide to help providers identify opportunities to improve their Star Ratings.

This fact sheet helps older people, their families and carers understand the care minutes requirement for residential aged care.

This fact sheet helps older people, their families and carers understand the 24/7 registered nurse requirement for approved residential aged care.

These file upload templates are for uploading QI Program data through the Government Provider Management System (GPMS) for multiple services at a time using the bulk upload functionality. Commercial benchmarking organisations can also use them to submit QI Program data on behalf of their clients.

Provides instructions for Organisation Administrators to edit or remove user roles in the GPMS Registered Provider Portal, including role updates at both organisation and provider levels.

Step-by-step instructions for Organisation Administrators to add users in the GPMS Registered Provider Portal, including assigning roles at both organisation and provider levels.

Defines key terms used across the Government Provider Management System (GPMS) portals and guidance materials, supporting clarity for aged care providers under the Aged Care Act 2024.

Comprehensive guide for Organisation Administrators on logging in, managing users, assigning roles, and navigating key functions within the GPMS Registered Provider Portal.

This fact sheet is to help Home Care Package (HCP) care recipients to understand the impact of the increase in award wages for aged care workers, registered and enrolled nurses, effective from 1 October 2025.

Outlines key features, user roles, reporting functions, and upcoming enhancements in the GPMS Registered Provider Portal, with guidance on support channels and managing organisational details.

This fact sheet includes information on how Commonwealth Home Support Programme (CHSP) providers can help their current unassisted clients apply for consideration under the exceptional circumstances pathway, if they cannot be assessed due to their circumstances.

If you have a client who cannot be assessed due to exceptional circumstances, and they have consented to share their information with the department, you can submit an application on their behalf using this form.

With your client’s consent, you may apply on their behalf under the exceptional circumstances pathway. This notice explains how to confirm your CHSP client agrees to share their personal information with the department for this purpose.

This report provides information on key insights and themes from the consultation phase of the department’s review of the remoteness classification system known as the Modified Monash Model (MMM).

This Sector Change Plan outlines the communication, engagement, guidance and training activities that our department, the Aged Care Quality and Safety Commission, and Services Australia will deliver to support older people and the sector to transition to the new Act.

This user guide provides step-by-step instructions for Registered Providers to manage organisational details in the Registered Provider portal, including provider info, residential care homes, branches, contacts, and associated providers, using the Manage Your Organisation tile.

A copy of the letter sent to older people who were approved for a Home Care Package after 12 September 2024 or have not disclosed financial information. The letter provides more information about the estimated financial contribution to aged care.

A copy of the letter sent to older people who are part-pensioners and approved for a Home Care Package before 12 September 2024. The letter provides more information about the estimated financial contribution to aged care.

A copy of the letter sent to older people who are full pensioners and approved for a Home Care Package before 12 September 2024. The letter provides more information about the estimated financial contribution to aged care.

A copy of the letter sent to older people who are full pensioners and approved for a Home Care Package after 12 September 2024. The letter provides more information about the estimated financial contribution to aged care.

This guidance document is for aged care providers on the provision of funding related to the Fair Work Commission Aged Care Work Value Case award wage increases from 1 October 2025.

This document contains the Terms of Reference for the Thriving Kids Advisory Group.

This toolkit provides information and materials to help aged care providers, peak bodies, advocacy organisations and community groups inform older people, their families and carers about how the aged care workforce should operate under the new Aged Care Act.

This infographic gives a visual overview of the theory of change that underpins the framework's approach.