Publications

This fact sheet provides an overview of the 8 ongoing classifications and budgets in the Support at Home program.

This checklist is for providers of residential aged care. It has what to do before and during a heatwave.

This document contains the slide presentation from the Digital Transformation Sector Partners meeting held on 7 August 2025.

View the current and previous BIR and MPIR for residential aged care. Find out which rate to use to calculate accommodation payments and contributions and interest amounts.

This document gives guidance on the actions Home Care Package providers and Short-Term Restorative Care providers should take to be operationally ready to transition to the Support at Home program.

This toolkit provides information and materials to help aged care providers, peak bodies, advocacy organisations and community groups inform older people, their families and carers about what to expect when the new Aged Care Act starts on 1 November 2025.

A checklist of activities to help aged care service delivery during emergency events. This list is for residential aged care providers.

This Excel document aims to help guide aged care providers when submitting information and documents for a care time reporting assessment. It contains examples of calculations and workings for information and documents commonly requested.

This Excel document aims to help providers identify gaps in their 24/7 RN coverage. It contains instructions on how to calculate gaps in coverage for the reported month.

This resource sets out the program guidelines for the Bulk Billing Practice Incentive Program.

This weekly report provides a snapshot of data on the impact of COVID-19 in residential aged care facilities nationally in 2025. It includes data on the number of services impacted and number of staff and resident cases, as well as workforce, vaccine rollout, testing and PPE provided to services.

This is a guidance document intended to help participants better understand their monthly statement under the Support at Home program. Providers’ monthly statements may look different.

This document is an example of the monthly statement that providers will send to their participants under the Support at Home program. Providers’ templates may look different.

Guidance for care finders and OPAN advocates on the rollout of Aboriginal and Torres Strait Islander assessment organisations, covering culturally safe assessments, preference recording, referral, feedback, support, and FAQs.

Guidance for older people, their families and communities on the rollout of Aboriginal and Torres Strait Islander assessment organisations, covering culturally safe assessments, preference recording, referral, feedback, support, and FAQs.

Guidance for health and aged care providers on the rollout of Aboriginal and Torres Strait Islander assessment organisations, covering culturally safe assessments, preference recording, referral, feedback, support, and FAQs.

Guidance for Elder Care Support workers on the rollout of Aboriginal and Torres Strait Islander assessment organisations, covering culturally safe assessments, preference recording, referral, feedback, support, and FAQs.

Guidance for Single Assessment System assessors on the rollout of Aboriginal and Torres Strait Islander assessment organisations, covering culturally safe assessments, preference recording, referral, feedback, support, and FAQs.

Guidance for NATSIFAC and MPS providers on the rollout of Aboriginal and Torres Strait Islander assessment organisations, covering culturally safe assessments, preference recording, referral, feedback, support, and FAQs.

Information for residents about COVID-19 vaccination, including how to get the vaccine, eligibility, consent, side effects and the type of vaccine used.

This guide will assist Short-Term Restorative Care providers to transition to the Support at Home program. It includes information about the new Restorative Care Pathway, transition scenarios for STRC clients, transition activities for STRC providers and STRC transition FAQs.

This fact sheet explains what happens and your rights and responsibilities if you need to make a late cancellation to a scheduled service or you miss an appointment.

This presentation supports the aged care providers to manage the transition to the new Aged Care Act, Support at Home program, new regulatory model and strengthened Aged Care Quality Standards.

Eligible donors use this log to keep track of leave they take associated with their organ donation.

These guides provide information about the mandatory care minutes and 24/7 registered nurse requirements. Learn more about each requirement, including delivery of care minutes, registered nurse coverage and reporting obligations.