Publications

This fact sheet outlines the benefits, roles and responsibilities of the Aged Care Volunteer Visitors Scheme (ACVVS) for residential aged care providers.

This flyer outlines the role of the Aged Care Volunteer Visitors Scheme in supporting volunteers and recipients.

A template to assist in-home aged care providers on service agreements for the Support at Home program.

The ‘Using Patient Reported Measures in Clinical Quality Registries for Healthcare Improvement: A Guide’ provides a set of national principles for how Clinical Quality Registries can best report and use patient reported data for health care quality improvement.

This document contains the process to apply for MRAC membership.

This report highlights our key achievements over the past year ending 30 June 2025. This report also demonstrates our ongoing commitment to transparency, accountability, and supporting the government's priorities.

An update from the Better Renal Services Steering Committee after their meeting on 25 September 2025.

The Health Technology Assessment Consumer Consultative Committee (HTACCC) met on 10 and 11 September 2025 for its 30th formal meeting. This document provides a record of the meeting.

This booklet has information about aged care volunteering and the ACVVS for potential and current volunteers, volunteer managers and providers.

This certification statement, signed by Secretary Blair Comley on 2 October 2025, certifies that Phase 2 of the Sexually Transmissible Infections campaign complies with relevant guidelines and policies.

This manual provides general information and guidance about the Multi-Purpose Service Program (MPSP). It explains the Government’s policy context and operational requirements for funded aged care services provided through the MPSP.

This update provides a summary of changes to the My Aged Care Service and Support Portal and GPMS from 3 November 2025.

This certification statement, signed by Secretary Blair Comley on 21 October 2025, certifies that Stream 1 of the Bulk Billing for All Australians campaign complies with relevant guidelines and policies.

This guide explains how to transfer clients and services within and between outlets in an organisation using the My Aged Care Service and Support Portal.

This fact sheet provides a summary of what OSHC is, why it is needed and how to use it.

This My Aged Care user guide is designed for administrators, team leaders and staff members. It explains how to access and use the Serious Incident Response Scheme (SIRS) functions within the Service and Support Portal.

Registered providers must complete and submit the most recent version of this form each time you request AN-ACC Class 1 status for a care recipient.

This document outlines the terms of use for the Government Provider Management System (GPMS). The GPMS allows aged care service providers to see their Star Ratings, access and report information to the Department of Health, Disability and Ageing.

A fact sheet of frequently asked questions commonly asked by people interested in aged care volunteering.

The aim of this booklet is to guide providers through the considerations involved in volunteer engagement. Topics covered include the legislative environment, checklists to prepare for volunteer engagement, designing volunteer roles, recruitment and retention and some frequently asked questions.

This handbook provides guidance for aged care volunteer managers for volunteer engagement and management processes including recruitment, onboarding, retention, administration and further training and information. Aged care providers can also use this resource to support their volunteer managers.

This toolkit connects volunteers, volunteer managers, and aged care providers to free, publicly available training and information on a range of topics. It does not replace or replicate any current provider training; it is aimed at complementing any existing training available for volunteers.

This guide gives assessors instructions on how to log into a number of Aged Care portals.

If you are an older person living in a rural or remote part of Australia, you may be able to access services through the Multi-Purpose Service Program (MPSP).

If you decide to leave the Multi-Purpose Service Program (MPSP) and access other aged care services, you might need to wait for services to become available and could pay higher fees.