Publications

This fact sheet provides information for Aboriginal and Torres Strait Islander people about free winter vaccinations.

This factsheet provides information for adults aged 65 and over about getting vaccinated against influenza, COVID-19 and RSV ahead of the winter season.

This poster outlines the rights and responsibilities of Hearing Services Program clients. Hearing services providers should display this poster in the waiting area of each site.

This document outlines how the Hearing Services Program acknowledges, investigates and resolves complaints.

The wishes and needs tool asks Hearing Services Program clients 2 questions, to help providers determine the hearing services and devices needs of their clients.

Hearing services providers can customise this template when recommending a fully and/or partially subsidised device to a Hearing Services Program client.

Providers must have a digital or physical claim for payment form for every claim, and the form can also be used submitting manual claims.

Use this form to record a Hearing Services Program client’s acknowledgement that you have informed them of their options under the program before they buy private services or devices.

Use this form to request a reconsideration of a decision we have made, such as finding you ineligible.

This document is a standard deed of standing offer between the Hearing Services Program and suppliers of hearing devices.

This handbook will help contracted service providers of the Australian Government’s Hearing Services Program meet the program’s requirements and deliver services.

This document collates questions and answers about various aspects of service delivery that have been asked by Hearing Services Program providers.

This compliance update includes information on the support available, lessons learned from during 2023–24. The focus for compliance in 2024 is listed below. Providers should review their processes to ensure they remain compliant.

This user guide supports users of the Bonded Return of Service System (BRoSS), through every stage of the Program.

This fact sheet outlines opportunities to support people from multicultural communities in accessing and receiving hearing health services.

This compliance update includes information on the support available, lessons learned from during 2022–23. The focus for compliance in 2023–24 is listed below. Providers should review their processes to ensure they remain compliant.

This application form is used to apply for Specialisation Verification status for people from culturally, ethnically and linguistically diverse backgrounds. It aligns with the updated Specialisation Verification Framework.

This application form is used to apply for Specialisation Verification status for people who are financially or socially disadvantaged. It aligns with the updated Specialisation Verification Framework.

In 2025, the Hearing Services Program surveyed a representative sample of program clients to find out how well the program is meeting their needs. This document summarises the survey findings.

This application form is used to apply for Specialisation Verification status for Care Leavers, including Forgotten Australians and former child migrants placed in out of home care. It aligns with the updated Specialisation Verification Framework.

This application form is used to apply for Specialisation Verification status for people who are experiencing homelessness or at risk of experiencing homelessness. It aligns with the updated Specialisation Verification Framework.

This application form is used to apply for Specialisation Verification status for Aboriginal and Torres Strait Islander Persons, including Stolen Generations. It aligns with the updated Specialisation Verification Framework.

This application form is used to apply for Specialisation Verification status for parents and children who are separated by forced adoption or removal. It aligns with the updated Specialisation Verification Framework.

This application form is used to apply for Specialisation Verification status for lesbian, gay, bisexual, trans/transgender, intersex or other sexual orientations or gender diverse or bodily diverse people. It aligns with the updated Specialisation Verification Framework.

This application form is used to apply for Specialisation Verification status for people who live in rural, remote or very remote areas. It aligns with the updated Specialisation Verification Framework.