Publications

This handbook provides guidance for aged care volunteer managers for volunteer engagement and management processes including recruitment, onboarding, retention, administration and further training and information. Aged care providers can also use this resource to support their volunteer managers.

This toolkit connects volunteers, volunteer managers, and aged care providers to free, publicly available training and information on a range of topics. It does not replace or replicate any current provider training; it is aimed at complementing any existing training available for volunteers.

This form is used to provide evidence of eligibility for the End-of-Life Pathway under the Support at Home program.

This guide gives assessors instructions on how to log into a number of Aged Care portals.

If you are an older person living in a rural or remote part of Australia, you may be able to access services through the Multi-Purpose Service Program (MPSP).

If you decide to leave the Multi-Purpose Service Program (MPSP) and access other aged care services, you might need to wait for services to become available and could pay higher fees.

This fact sheet provides guidance for aged care providers on access to aged care services under the Multi-Purpose Service Program (MPSP) when the new Aged Care Act (the new Act) starts from 1 November 2025.

Under the new Aged Care Act (the new Act), you must keep records and report on the services you provide under the MPSP.

Aged care services delivered under the in the Multi-Purpose Service Program (MPSP) are regulated to ensure providers meet their obligations under the new Aged Care Act (the new Act) and their MPSP agreements.

If you are an older person accessing aged care services under the Multi-Purpose Service Program (MPSP), you may be asked to contribute to the costs and pay some fees.

This form is for people applying to access assistive technology over $15 000.

This brochure provides information on the registered supporter role, under the new Aged Care Act, and is aimed at older people and those who support them.

This user guide explains how registered nurses can access, complete, and submit 24/7 registered nurse reports via GPMS from November 2025, including reporting requirements, eligibility for supplements, and support resources for residential aged care providers.

This My Aged Care user guide is designed for administrators, team leaders and staff members. It explains how to access and use the Serious Incident Response Scheme (SIRS) functions within the Service and Support Portal.

This form is to be used by assessors where system access is not available or appropriate for the aged care assessment setting at the triage, assessment and/or referral for services consent stages.

CHSP providers should assess risks, update care plans, and support older people before, during, and after heatwaves. Key actions include checking cooling, hydration, nutrition, monitoring health, and reviewing emergency plans.

This form is for approved providers who want to apply for residential care or residential respite care.

View the schedules of subsidies and supplements for government-funded aged care under the Aged Care Act 1997. This includes daily rates for residential, flexible and home care until 31 October 2025.

This fact sheet outlines the Star Ratings system for residential aged care providers.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on activities of daily living for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on consumer experience for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on hospitalisation for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on incontinence care for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on quality of life for the QI Program.

This guide is for registered providers of approved residential care homes. It helps you understand and meet your obligations to collect and report data on workforce for the QI Program.