Publications

This fact sheet provides guidance for providers to consider when setting and publishing prices for the first year of the Support at Home program.

The document provides answers to frequently asked questions about pricing for the Support at Home program.

This booklet has information about aged care volunteering and the ACVVS for potential and current volunteers, volunteer managers and providers.

This certification statement, signed by Secretary Blair Comley on 2 October 2025, certifies that Phase 2 of the Sexually Transmissible Infections campaign complies with relevant guidelines and policies.

This guide explains how to transfer clients and services within and between outlets in an organisation using the My Aged Care Service and Support Portal.

This update provides a summary of changes to the My Aged Care Service and Support Portal and GPMS from 3 November 2025.

This certification statement, signed by Secretary Blair Comley on 21 October 2025, certifies that Stream 1 of the Bulk Billing for All Australians campaign complies with relevant guidelines and policies.

This manual provides general information and guidance about the Multi-Purpose Service Program (MPSP). It explains the Government’s policy context and operational requirements for funded aged care services provided through the MPSP.

Aged care services delivered under the in the Multi-Purpose Service Program (MPSP) are regulated to ensure providers meet their obligations under the new Aged Care Act (the new Act) and their MPSP agreements.

Under the new Aged Care Act (the new Act), you must keep records and report on the services you provide under the MPSP.

You can ask older people accessing aged care services in the Multi-Purpose Service Program (MPSP) to help pay for their services in certain situations. The fees you can charge are different from other aged care programs.

This fact sheet provides guidance for aged care providers on access to aged care services under the Multi-Purpose Service Program (MPSP) when the new Aged Care Act (the new Act) starts from 1 November 2025.

If you are an older person living in a rural or remote part of Australia, you may be able to access services through the Multi-Purpose Service Program (MPSP).

If you decide to leave the Multi-Purpose Service Program (MPSP) and access other aged care services, you might need to wait for services to become available and could pay higher fees.

If you are an older person accessing aged care services under the Multi-Purpose Service Program (MPSP), you may be asked to contribute to the costs and pay some fees.

Find a Multi-purpose service that can deliver aged care services in rural and remote locations. Locations are marked on a map and also available as a list of street addresses within each state and territory.

This user guide explains how registered nurses can access, complete, and submit 24/7 registered nurse reports via GPMS from November 2025, including reporting requirements, eligibility for supplements, and support resources for residential aged care providers.

This brochure provides information on the registered supporter role, under the new Aged Care Act, and is aimed at older people and those who support them.

This fact sheet provides a summary of what OSHC is, why it is needed and how to use it.

This My Aged Care user guide is designed for administrators, team leaders and staff members. It explains how to access and use the Serious Incident Response Scheme (SIRS) functions within the Service and Support Portal.

This fact sheet explains the circumstances under which a service provider might request a Support Plan Review.

The IAT Offline Form is to be used by assessment organisations. This form is provided as an alternative way to record assessment outcomes when IT is not available or
appropriate for client engagement, and as a tool to support training.

This form is for people applying to access assistive technology over $15 000.

This guide is for assessment organisations. It outlines the information you must consider and record when conducting home support assessments and comprehensive assessments using the Integrated Assessment Tool (IAT).

This form is used to provide evidence of eligibility for the End-of-Life Pathway under the Support at Home program.