Publications

This policy outlines how the Act aims to safeguard older people from abuse by their registered supporters.

This policy explains how anyone can lodge a complaint about a registered supporter with the System Governor, outlines possible outcomes, and details how affected entities can request an internal review of decisions under the Aged Care Act 2024.

This policy outlines how disputes between registered supporters, or an older person and their registered supporter, should be handled under the Aged Care Act 2024.

This policy outlines the notifications that an older person and their registered supporters may receive when the System Governor makes a decision relating to the regulation of a supporter under the Aged Care Act 2024. This includes registration, suspension and cancellation of a supporter.

This policy outlines the duties of registered supporters under the Aged Care Act 2024 and possible consequences for non-compliance with these duties.

This is a glossary of key terms used in the registered supporter policy library.

If you have a complaint or concern about a registered supporter, you can raise this with the System Governor, responsible for supporters. This form is a template that you may wish to use when submitting a complaint about a registered supporter.

This document provides answers to frequently asked question about the registered supporter role under the Act.

Frequently asked questions about conflicts of interest for older people and people supporting them in the registered supporter context.

This certification statement, signed by Secretary Blair Comley on 17 April 2026, certifies that the Childhood immunisation campaign complies with relevant guidelines and policies.

This policy outlines information sharing requirements relating to registered supporters under the Aged Care Act 2024. Information sharing requirements apply to any person or body who, under the Act, provides information to an older person with registered supporter(s).

Information from the first Audiology Regulation Reference Group (ARRG) meeting held on 31 March 2026.

This factsheet provides information for adults aged 65 and over about getting vaccinated against influenza, COVID-19 and RSV ahead of the winter season.

This poster outlines the rights and responsibilities of Hearing Services Program clients. Hearing services providers should display this poster in the waiting area of each site.

Providers must have a digital or physical claim for payment form for every claim, and the form can also be used submitting manual claims.

This guide includes information about how to log in to BRoSS and how to accept your firm offer place.

This user guide supports users of the Bonded Return of Service System (BRoSS), through every stage of the Program.

This guide includes information about the features and layout of the BRoSS portal.

Use this form to record a Hearing Services Program client’s acknowledgement that you have informed them of their options under the program before they buy private services or devices.

This document collates questions and answers about various aspects of service delivery that have been asked by Hearing Services Program providers.

Hearing services providers can customise this template when recommending a fully and/or partially subsidised device to a Hearing Services Program client.

The wishes and needs tool asks Hearing Services Program clients 2 questions, to help providers determine the hearing services and devices needs of their clients.

Use this form to request a reconsideration of a decision we have made, such as finding you ineligible.

This compliance update includes information on the support available, lessons learned from during 2023–24. The focus for compliance in 2024 is listed below. Providers should review their processes to ensure they remain compliant.

This compliance update includes information on the support available, lessons learned from during 2022–23. The focus for compliance in 2023–24 is listed below. Providers should review their processes to ensure they remain compliant.