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Support at Home pricing FAQs
The document provides answers to frequently asked questions about pricing for the Support at Home program. -
Guidance for setting Support at Home prices – fact sheet for providers
This fact sheet provides guidance for providers to consider when setting and publishing prices for the first year of the Support at Home program. -
Consumer protections for Support at Home prices – fact sheet for participants
This fact sheet for older people outlines how prices will be set and consumer protections under Support at Home to ensure prices are reasonable and transparent. -
Consumer protections for Support at Home prices – fact sheet for providers
This fact sheet outlines guidance for providers on the consumer protections in place to ensure Support at Home prices are reasonable and transparent. -
Summary of My Aged Care and Government Provider Management System (GPMS) changes – November 2025
This update provides a summary of changes to the My Aged Care Service and Support Portal and GPMS from 3 November 2025. -
Certification statement – Bulk Billing for All Australians campaign (Stream 1)
This certification statement, signed by Secretary Blair Comley on 21 October 2025, certifies that Stream 1 of the Bulk Billing for All Australians campaign complies with relevant guidelines and policies. -
Care time reporting assessments – Information for providers
This fact sheets aims to support residential aged care providers and their understanding when it comes to a care time reporting assessments. It contains useful information, resources and contacts. -
Aged care volunteering and the Aged Care Volunteer Visitors Scheme (ACVVS) booklet
This booklet has information about aged care volunteering and the ACVVS for potential and current volunteers, volunteer managers and providers. -
Certification statement – Sexually Transmissible Infections campaign – Phase 2
This certification statement, signed by Secretary Blair Comley on 2 October 2025, certifies that Phase 2 of the Sexually Transmissible Infections campaign complies with relevant guidelines and policies. -
My Aged Care – Service and Support Portal user guide – Part 2: Team leader and staff member
This guide explains to team leaders and staff members how to use the My Aged Care Service and Support Portal. -
My Aged Care Service and Support Portal user guide – Advanced outlet and service management – Transferring clients and services
This guide explains how to transfer clients and services within and between outlets in an organisation using the My Aged Care Service and Support Portal. -
My Aged Care – Service and Support Portal user guide – Creating service delivery outlets and adding service information
This guide explains how to create and maintain information about service delivery outlets using the My Aged Care Service and Support Portal. -
My Aged Care – Service and Support Portal user guide – Part 1: Administrator functions
This user guide gives step-by-step instructions on how to use the My Aged Care service and support portal, focusing on administrator functions. -
Multi-Purpose Service Program Manual
This manual provides general information and guidance about the Multi-Purpose Service Program (MPSP). It explains the Government’s policy context and operational requirements for funded aged care services provided through the MPSP. -
Registered supporters in aged care brochure
This brochure provides information on the registered supporter role, under the new Aged Care Act, and is aimed at older people and those who support them. -
Regulation of the Multi-Purpose Service Program (MPSP) – Provider fact sheet
Aged care services delivered under the in the Multi-Purpose Service Program (MPSP) are regulated to ensure providers meet their obligations under the new Aged Care Act (the new Act) and their MPSP agreements. -
Reporting by Multi-Purpose Service Program (MPSP) providers – Provider fact sheet
Under the new Aged Care Act (the new Act), you must keep records and report on the services you provide under the MPSP. -
Fees and charges under the Multi-Purpose Service Program (MPSP) – Provider fact sheet
You can ask older people accessing aged care services in the Multi-Purpose Service Program (MPSP) to help pay for their services in certain situations. The fees you can charge are different from other aged care programs. -
Accessing the Multi-Purpose Service Program (MPSP) – Provider fact sheet
This fact sheet provides guidance for aged care providers on access to aged care services under the Multi-Purpose Service Program (MPSP) when the new Aged Care Act (the new Act) starts from 1 November 2025. -
Schedule of Subsidies and Supplements for Residential and Transition Care
The schedule lists the daily rates of subsidies and supplements for government-funded residential and transition care under the new Aged Care Act, effective 1 November 2025. -
My Aged Care – Assessor Portal User Guide 6 – Completing an assessment
This guide helps aged care needs assessors to use the Integrated Assessment Tool (IAT) access and complete an assessment in the My Aged Care assessor portal. -
My Aged Care – Assessor Portal User Guide 10 – Assessment delegate processes
This guide helps assessment delegates complete the decision process in the My Aged Care assessor portal. -
Overseas Student Health Cover (OSHC) fact sheet
This fact sheet provides a summary of what OSHC is, why it is needed and how to use it. -
My Aged Care – Assessor Portal user guide for Residential Respite Classification Referrals (for assessment organisation team leaders)
This user guide outlines how assessment organisation team leaders interact with the My Aged Care assessor portal to manage Residential Respite Classification referrals.