Collection description
How to use this policy library
This policy library should be read in conjunction with the new Act and related rules, which take precedence over the policy library. The guidance provided throughout the policy library about registered supporters does not constitute legal advice.
The intended audience for this policy library includes older people and those that support them in their lives (including their registered supporters), appointed decision makers, carers, advocates, aged care assessors, aged care providers and workers and other interested persons.
We will update the policy library, periodically or as required. Please refer to the online version of the policies in the policy library located on our website to ensure you have the most recent version.
Feedback on the policy library is welcomed via email at SupportedDecisionMaking@health.gov.au.
We would like to acknowledge the Older Persons Advocacy Network including its Supported Decision-Making Working Group, Council on the Ageing Australia and the Aged Care Quality and Safety Commission for their contributions to the policy library and supporting resources. We thank these stakeholders for their expertise, insights and dedication to promoting the rights of older people to make and communicate their own decisions.
Fact sheets
Conflicts of interest fact sheet
Frequently asked questions about conflicts of interest for older people and people supporting them in the registered supporter context.
Registered Supporters Frequently Asked Questions
This document provides answers to frequently asked question about the registered supporter role under the Act.
Registered supporters glossary
This is a glossary of key terms used in the registered supporter policy library.
Other resources
Complaints form about registered supporters
If you have a complaint or concern about a registered supporter, you can raise this with the System Governor, responsible for supporters. This form is a template that you may wish to use when submitting a complaint about a registered supporter.
Registered supporters in aged care brochure
This brochure provides information on the registered supporter role, under the new Aged Care Act, and is aimed at older people and those who support them.
Policies
Aged care providers policy
This policy outlines the role, obligations, and expected practices of aged care providers and their workforce when engaging with registered supporters.
Cancellation of Registration policy
This policy outlines the processes for cancelling a supporter’s registration under the Aged Care Act 2024.
Capacity in the registered supporter context policy
This policy outlines the concept of capacity in the context of an older person’s ability to make and communicate their own aged care decisions and the registered supporter role under the Aged Care Act 2024.
Choice and Control policy
This policy outlines key elements involved in the registration and regulation of registered supporters that aim to promote the choice and control of older people seeking or receiving aged care services under the Aged Care Act 2024.
Complaints and Reviews of Decisions policy
This policy explains how anyone can lodge a complaint about a registered supporter with the System Governor, outlines possible outcomes, and details how affected entities can request an internal review of decisions under the Aged Care Act 2024.
Conflicts of interest policy
This policy outlines what a conflict of interest is, the types of conflicts of interest prospective or registered supporters may need to consider, and a registered supporter’s duty to declare, and avoid or manage, conflicts under the Aged Care Act 2024.
Duties policy
This policy outlines the duties of registered supporters under the Aged Care Act 2024 and possible consequences for non-compliance with these duties.
Dispute Resolution policy
This policy outlines how disputes between registered supporters, or an older person and their registered supporter, should be handled under the Aged Care Act 2024.
Information Sharing policy
This policy outlines information sharing requirements relating to registered supporters under the Aged Care Act 2024. Information sharing requirements apply to any person or body who, under the Act, provides information to an older person with registered supporter(s).
Notifications policy
This policy outlines the notifications that an older person and their registered supporters may receive when the System Governor makes a decision relating to the regulation of a supporter under the Aged Care Act 2024. This includes registration, suspension and cancellation of a supporter.
Registered Supporters policy
This policy outlines the legal framework for registered supporters and explores the broader concept of supported decision-making in aged care.
Registration policy
This policy outlines the process to make a request to register a supporter under the Aged Care Act 2024. This policy also includes information that should be considered before or during making a registration application.
Safeguards from Abuse policy
This policy outlines how the Aged Care Act 2024 aims to safeguard older people from abuse by their registered supporters.
Videos
- Image:
5:25Choice and Control (full version)
Under the new Aged Care Act, it will be it easier for you to make your own choices, control your care and get the information you need to do this. - Image:
0:50Supported decision-making (full version)
A key change under the new Aged Care Act is that you are empowered to make your own decisions. But if you want or need help making decisions, you can choose someone you trust to support you. - Image:
0:22Supported decision-making (short version)
A key change under the new Aged Care Act is that you are empowered to make your own decisions. But if you want or need help making decisions, you can choose someone you trust to support you.
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