Troubleshooting
BRoSS password reset hotline - 1800 987 104
If you have trouble logging into BRoSS, follow these steps:
- Clear your browser cache to remove any data that may be impacting your access (press CTRL + SHIFT + R).
- Try using a different browser.
- If login issues continue call us for guided assistance.
- If login issues continue email us, outlining the steps you have taken and providing screenshots of any error messages.
Do not unlink the Health Applications Portal service in myGov. This will remove your access to BRoSS and require a new temporary linking password.
Bonded Medical Program contact
About the BRoSS
The Bonded Return of Service System (BRoSS) is the web portal used by participants of the statutory Bonded Medical Program.
Participants use BRoSS to plan, record and manage their Return of Service Obligation (RoSO) and notifiable event reporting obligations under the program.
You are responsible for keeping your BRoSS record up to date. To help you, BRoSS includes guidance, automatic notifications, and messages within the system. BRoSS has the latest and most effective security and personal information authentication processes, and it complies with the Privacy Act 1988.
Access to BRoSS
First time access
To access BRoSS for the first time, you must link to the Health Applications Portal service via your myGov account. You will receive a user ID and temporary linking password to do this.
We encourage you to access BRoSS from a desktop. It is more difficult to use a mobile browser or the myGov app, particularly when trying to link the Health Applications Portal to myGov for the first time.
New students
New students will be granted access once their university has provided us the necessary credentials.
If you are opting into the program from a legacy scheme, we will grant access when your transition from your legacy scheme has been finalised.
Ongoing access to BRoSS
After you have linked from myGov, then logged in to BRoSS for the first time, you will no longer need your user ID or temporary linking password for future logins.
Legislation
Please familiarise yourself with the legislation governing the Bonded Medical Program, as much of your responsibilities and requirements under the program, are actioned through the Bonded Return of Service System.
We encourage participants to seek independent advice before opting in.
Rule: Health Insurance (Bonded Medical Program) Rule 2020.
Act (Part VD): Health Insurance Act 1973.
User guides and manuals
Read our BRoSS participant user guide to learn about all its features, including step by step instructions and common issues. Our user guides and videos cover how to plan, activate and record your RoSO.
For more program information, see our webinar series.
If you are completing your RoSO in a location with poor internet connectivity, you should download and print the user guide for reference.
