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- Resident agreements
A resident agreement is a legally binding agreement between you and your resident. Find out how to prepare one and what needs to be included. - Accommodation agreements for residential aged care
An accommodation agreement sets out a person’s residential aged care room fees, charges and payments. Learn how to discuss and create one with residents. - Higher everyday living agreements
As of 1 November 2025, residential aged care providers can offer higher everyday living agreements. These will replace additional and extra service agreements. - Extra services agreements
As of 1 November 2025, residential aged care providers can't enter into new additional or extra service fee agreements with residents. These will be replaced by the new optional higher everyday living fee. - Ongoing care discussions
Part of delivering quality care is having ongoing discussions with your residents. Ongoing discussions help you make sure you’re meeting your residents’ needs and goals. - Managing residential respite care
The Australian Government pays registered providers a subsidy for delivering residential respite care. Residential aged care providers have an allowance of respite days to use for respite care residents. - Managing fees
Agreeing, collecting and reviewing fees is part of managing an aged care home. Residential aged care providers have responsibilities they must meet to properly manage fees. - Managing accommodation costs
Collecting, reviewing and managing fees is part of managing an aged care home. If a resident entered care before 1 July 2014, there are different fee rules. - Managing temporary leave
Residents are entitled to take leave from permanent residential aged care. Residents have unlimited hospital and transition care leave. They can also take leave for social reasons. - Moving residents between rooms
There are many reasons why a resident may need to move rooms. Find out what these are and what you need to do in this situation. - Exiting residents from residential aged care
A resident can exit an aged care home at any time. There are also instances when you can ask them to leave. - Places to people – Embedding choice in residential aged care
When older people are assessed and approved for residential care, they will be allocated a residential care place. This is their entitlement to be able to access care. - Combining and transferring residential aged care places
You can transfer allocated places between providers. Adjacent aged care homes can also combine services to save administration work and costs. - Refunding lump sums in residential aged care
You must refund a resident’s accommodation lump sum balance when they permanently leave your care. You may have to pay interest until you pay the refund. - Notification of changes
There are times when you will need to notify someone of changes. For example, you need to let Services Australia know when a new resident enters your care, and when you discharge them. - Reporting
All registered providers have a range of reporting requirements. This includes reporting finances, care time, quality indicators and serious incidents.
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