Overview
Starting 1 November 2025, all aged care service providers must be registered by the Aged Care Quality and Safety Commission to deliver government-funded services. Learn more about provider registration and categories.
The provider registration preview allowed providers to review their registration details and proposed registration categories prior to the new aged care provider deeming process.
The provider registration preview process was conducted from early April 2025 to 1 June 2025.
Hi, I'm Rob Day from the Department of Health and Aged Care. In the next few minutes, I'd like to take you through the Provider Registration Preview, which is the next step in preparing to transition aged care providers to the New Aged Care Act (new Act).
As many of you already know, one feature of the new regulatory model for aged care, is that providers in all aged care programs will need to be registered and each provider organisation will have one registration covering all of the aged care programs that they deliver.
This transition will be automatic for all current providers when the new Act comes into effect on 1 July 2025. The process to make this happen is called deeming. We’re managing the deeming process in stages to make sure that we get it right.
Last year we reached out to providers to undertake a deeming validation process. Providers were asked to confirm their best point of contact, and this was followed by a review of proposed registration details, based on the information we have on file.
The process both provided early visibility for providers and let us test the algorithm that we will use for deeming. Now we're ready to provide a more detailed preview of the way providers will be set up after deeming in the Government Provider Management System, or GPMS.
It's okay if you didn't receive or didn't respond to the validation survey. Every provider will be included in the preview phase.
The registration preview will allow all aged care providers, including those providing residential care, home care packages, CHSP and flexible Aboriginal and Torres Strait Islander care (under the NATSIFAC program) to confirm their registration details and categories to support the deeming process.
This step will help you prepare and ensure that your details are reflected correctly in GPMS from 1 July. I know that some of you will already be using GPMS and others of you will be accessing it, for the first time on 1 July. In both cases, GPMS will become the single source of truth for all government-funded aged care provider information. Getting deeming right also means that you'll be able to continue to deliver services from day one of the new Act, and that your regulatory obligations will be tailored to the type of organisation you represent, and the services you provide.
Just to be clear, deeming isn't an opportunity for new providers to become registered or for existing providers to change your service categories. You can help make the preview as smooth as possible by ensuring your details are up to date. If your organisation is already using GPMS, you can make updates using the Manage Your Organisation tile.
For grant-funded organisations, changes can be made through your funding account manager. You can also visit the department's website to read about the process and get detailed instructions on getting your information up to date. We will use a data extract from mid-March to populate the preview.
If you have an outstanding request to update your information at that time, the changes may not be reflected in your provider registration preview. However, we will action the change ahead of the final deeming process that will happen in June.
So, what will you see in the preview? The department will send a PDF copy of your registration details by email. The email will come from: noreply@communications.health.gov.au. So please look out for it. Your registration details might look something like this (Image of what registration preview will look like appears on screen).
The registration preview has grouped all of the information that will be used for your registration under the following headings:
- Registered provider details
- Registration and service delivery
- Registration category or categories
- Responsible person or people
- Associated provider
- Funding for specialist aged care programs
- Service delivery branch in home and community care and
- approved residential aged care homes.
There will also be instructions if you need support or details on how to update your information.
Please review the content to check that all the information is correct for the services that you provide. The registration preview will be sent via email as a PDF attachment in April. We’ll only be able to send that preview email once. If you participated in the deeming validation survey last year, the preview will be sent to your nominated contact.
If you are unable to participate in that validation process, the preview will be sent to the contact details listed in GPMS or as held by the department in your grant funding agreement. Please review the content carefully to ensure the information reflects the services you are currently providing. It’ll be a good idea to share the preview with other members of your team for confirmation, such as your operational and financial colleagues, to make sure that all the relevant information is included.
If the information is correct, you don't have to do anything. If there's anything wrong, please let us know by 5pm on the 1st of June 2025, following the instructions for support or updates provided in the preview document. This is a big process, so we need your help to keep it running as smoothly as possible.
We are working with our colleagues in the Commission (Aged Care Quality and Safety Commission), the community Grants Hub, and across the department, to make sure that we can action any changes you identify. But we need to know by the 1st of June so that we have time to update the details in GPMS and be ready for when the new Act comes into effect on the 1st of July.
During June, we will action any updates to details that you send through and use that information for the deeming process. The registration preview is for you, the provider, to make sure you have been registered correctly so that you can continue providing the quality and safe care our older people deserve.
Thanks for all you're doing and please reach out for help if you need using the details on the screen (contact information displayed on screen).
Provider registration preview process:
- Between April and June 2025, current government-funded aged care providers received an email with a PDF attachment from either noreply@communications.health.gov.au or AgedCareRegModel@health.gov.au.
- The subject line was: For review | A preview of your proposed registration information and registration categories
- Providers were asked to share the preview within their organisation and review all the information within the PDF to confirm it was correct.
- No action was required if the information in the provider registration preview was correct.
- Providers were encouraged to make any updates to incorrect information, following the instructions in the PDF.
- You will be deemed as a registered provider according to the details listed in the provider registration preview (or as updated) on 1 November 2025, when the new Act starts.
If you wish to make changes to your registration following commencement of the new Act, you can apply to the ACQSC to vary your registration. An application to vary your registration can include:
- adding or removing a registration category
- adding an approved residential care home
- varying the total number of beds for a residential care home
- revoking, removing or changing a condition of registration.
For more information on registration, including variation, please see the ACQSC’s website. The ACQSC will continue to process these outstanding request and notifications s in preparation for the deeming process in November.
Further information
I am an approved provider but am not actively delivering services
On 1 November 2025, existing government-funded providers will be automatically moved, or deemed, into registration categories based on the services they are approved to deliver or are required to deliver under a funding agreement.
Approved providers who have not claimed a subsidy in the 12 months before the start of the new Aged Care Act and have no active services will not be deemed into registration categories under the new Act.
Any organisation can apply to become a registered provider when the new Act starts on 1 November 2025. More information is available on the ACQSC’s website.
I didn’t see transition care on my provider registration preview
The service type assistance with transition care is specifically for the Transition Care Program. This program is delivered with state and territory governments, who are currently the approved providers for transition care.
In some jurisdictions, the state or territory government will be the Registered Provider to the Transition Care Program even if they contract service delivery to non-government organisations.
More information on the services that fall under Assistance with transition care, and other service types, is available in the New Aged Care Act Rules consultation - Release 1 - Service list.
My organisation delivers services across multiple program types (e.g. Home Care Packages, Commonwealth Home Support Program, Short-Term Restorative Care and residential aged care)
From 1 November 2025, the Support at Home program will replace the Home Care Packages Program (HCP) and the Short-Term Restorative Care (STRC) Programme. The Commonwealth Home Support Program (CHSP) will transition to the new Support at Home program no earlier than 1 July 2027.
All existing government-funded providers, including HCP, STRC, CHSP and residential aged care providers, will be deemed into registration categories based on the services they currently deliver or as required under their funding agreement. This will ensure there is no interruption to service delivery and allows providers to maintain continuity of safe and quality care for older people.
The responsible person(s) information in the provider registration preview is blank
The term key personnel will change to responsible persons. The key personnel listed in GPMS for your organisation will automatically become responsible persons on commencement of the new Act. If these are correct in GPMS, no further action is required.
The provider registration preview does not display each provider’s responsible persons. You can update your current key personnel details by submitting an Approved Provider Notification form to the ACQSC. This form is located on GPMS under the Manage Your Organisation tile. For more information on key personnel changes, please visit Key personnel changes.
The provider registration preview includes the total number of residential beds (operational + offline) for my organisation but doesn’t reflect our provisional places
There will be changes to residential care places under the new Act. Residential places will be assigned directly to older people, rather than aged care providers. This means existing residential aged care places allocated to providers will cease under the new Act. The change will not prevent providers from operationalising new beds, whether they are currently listed as offline or provisional, after 1 November 2025, once they are ready.
The process will change so that, rather than applying to bring provisional places online, the provider will apply to the ACQSC to vary their registration to reflect the new beds.
How to update information
Providers are encouraged to keep information up to date before the new Act starts on 1 November 2025. You can do this via GPMS if you have access or via NATSIFACP@health.gov.au or CHSPprogram@health.gov.au.
For grant funded providers
For CHSP providers: please note your 2025-27 CHSP grant agreements have been established. The information displayed in your provider registration preview will be automatically updated to reflect your CHSP contracts when you are deemed.
For NATSIFAC providers: to update incorrect information relating to your NATSIFAC services, please contact NATSIFACP@health.gov.au.
For approved providers
To update your organisation’s name, Responsible Person details, registered provider including ABN, incorporation type/ID and business address: submit a Notification of Material Change to the ACQSC via GPMS through the Manage Your Organisation tile. For instructions, please visit how to make a notification.
For more information, please visit changes that materially affect suitability (organisational changes).
To change your Associated Providers list: No action is needed before the new Act starts.
During your registration renewal, you will be asked to provide a list of all the organisations delivering aged care services on your behalf.
This process will be managed by the ACQSC and more information will be shared over the coming months.
To change your home care services details listed under Service Delivery Branch section: a change to your home care services requires you to notify the Department of Health, Disability and Ageing, the Aged Care Quality and Safety Commission, and Services Australia. For more information, see Notification of change requirements for Home Care Package providers.
You can view and update your service details, including service name, address and operational status through the Manage Your Organisation tile within GPMS.
Update your Residential Care Home Services (including name, address or operational status): you can view your service details, including service name, address and operational status through the Manage Your Organisation tile within GPMS.
Please refer to your local network to change any service details.
Application to revoke an approved provider: please see the request to revoke an approval form.
To update any other details: Please notify your local network to update any other details about your aged care government-funded service. If you need to update details regarding a specialist aged care program, please refer to the contacts listed against your provider type.
Contact for technical assistance for GPMS
My Aged Care service provider and assessor helpline
Contact
