Information for MyMedicare patients

Benefits

It is voluntary and free to register in MyMedicare.

When you register in MyMedicare, it will notify your general practice that you have chosen them as your regular care team. 

MyMedicare patients will have access to:

• greater continuity of care with your registered practice, which has been demonstrated to improve health outcomes
• longer Medicare Benefit Scheme (MBS) funded telehealth consultations with your GP
• triple bulk billing incentive for longer MBS telehealth consultations for children under 16, pensioners, and concession card holders. From 1 November 2025, this incentive will expand to all Medicare-eligible patients registered with MyMedicare
• the General Practice in Aged Care Incentive program that provides more regular visits from a GP and better care planning for people living in a residential aged care home

Further registration benefits for patients will continue to be added as part of our commitment to strengthening Medicare.

Eligibility

You’re eligible to register in MyMedicare if you have:

• a Medicare Card or Department of Veterans’ Affairs (DVA) Veteran Card and
• either of the following: face-to-face visits recorded with the same practice in the previous 24 months:
  • one face-to-face visit for practices in remote locations (MM 6 and 7)
  • two face-to-face visits for practices in other locations.

People who are facing hardship will be exempt from all eligibility requirements. This includes people experiencing domestic and family violence and homelessness.

Parents/guardians and children can be registered at the same practice if one of them is eligible and registered. A parent/guardian must register a child under 14 years and provide consent on their behalf. Young people aged 14 to 17 years can register and provide consent without a parent/guardian.

How to register

You can register for MyMedicare and select your preferred GP at your:

• accredited general practice
• Aboriginal Community Controlled Health Service
• Aboriginal Medical Service
• nurse practitioner-led practice with an eligible GP provider
• other non-traditional practices (who meet the healthcare provider registration and eligibility criteria)

Your chosen practice must be registered in MyMedicare before you can start your own patient registration. This will be displayed in your Medicare app on the myGov site.

There are multiple ways you can register with your chosen practice in MyMedicare:

• Start the registration process in your Medicare Online Account through the myGov app. Check that your practice is registered with MyMedicare before you start by having a conversation with practice staff. Practice staff will then accept the registration in the MyMedicare system.
• Your practice can start your registration with MyMedicare or you can ask them to register you. This will trigger a registration in your Medicare Online Account, which you can complete via your myGov app.
• Fill out a registration form and provide it to your practice. You can obtain this form from your practice. By signing the form, you are giving consent to participate in MyMedicare. Practice staff will then complete the registration in the MyMedicare system.

As part of your MyMedicare registration, you can choose to provide additional information about yourself, but this is optional. The information you provide will be shared with your MyMedicare practice and will help your practice, primary care team and the government to plan and improve your health care services. 

You will need to agree to the terms and conditions and read and understand the MyMedicare privacy notice to consent to register in MyMedicare.

MyMedicare registration will not prevent you from accessing care from other practices and healthcare providers for services that are not specifically linked to MyMedicare. The longer MBS telehealth appointments (outlined above), the General Practice in Aged Care Incentive program, and Chronic Disease Management program will be linked to your registered practice. You can also access the Better Access initiative for mental health services from your registered practice, to obtain access to longer MBS telehealth appointments for these services.

Registering with a Medicare Card or DVA Veteran Card

If you hold both a DVA Veteran Card and a Medicare Card, you can register using either. You can only have one registration, which will apply to any relevant Medicare and/or DVA-funded service, regardless of which card you use to register.

Registering if you live in a Residential Aged Care Home

If you live in a residential aged care home, you can register for MyMedicare by completing a registration form provided by your GP or through your Medicare Online Account through the myGov app. You don’t need to physically attend a practice to complete your registration. People who live in a residential aged care home are exempt from the MyMedicare eligibility requirement for one face-to-face visit for practices in remote locations, or two face-to-face visits for practices in other locations in the previous 24 months recorded with the same practice.

Residents of residential aged care homes will benefit from registering in MyMedicare to access more regular proactive visits and care planning from GPs and practices.

Changing preferred practices or GPs

MyMedicare does not tie you to a particular healthcare provider. You can change your preferred GP within your registered practice at any time.

You can also register with a different practice if you meet the eligibility requirements and the practice is also registered. If your preferred GP changes practices, you can re-register at the GP’s new practice without needing to meet the eligibility criteria for prior face-to-face visits.

You may be registered for MyMedicare with only one practice at a time. If you change the practice you are registered with, the MyMedicare system will automatically cancel your registration with your previous practice. The system will let the previous practice know that you have cancelled your registration.

Withdrawing your registration

You can choose to withdraw from MyMedicare at any time.

If you register for MyMedicare at a different practice to the one you initially registered with, this will automatically withdraw the previous registration and notify the practice.

If you want to withdraw your MyMedicare registration, you can either:

• withdraw from MyMedicare using the Medicare Online Account through the myGov app
• contact your GP or practice and notify them that you want to withdraw your registration from MyMedicare.

Privacy

When you register in MyMedicare, your personal information will be kept secure and your privacy will be maintained. Your practice will retain a copy of your registration form in your clinical records. No clinical information is held by the MyMedicare system.

For more information about how we manage your personal information see the MyMedicare Privacy Notice.

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