The role of health professionals in My Aged Care
As a health professional you can help your patients get the aged care services they need with My Aged Care.
Find more information for health professionals, including:
- when to refer a patient to My Aged Care
- how to make and follow up on a referral
- what happens after a referral
- how to organise urgent services
- how to find information about a patient, including whether they are already receiving services.
Hospitals can contact service providers directly when:
- a patient who had services in place before entering hospital need those services to restart after discharge
- a patient needs access to a Multi-Purpose Service or the National Aboriginal and Torres Strait Islander Flexible Aged Care Program.
Updates to the My Aged Care portal
Find out what recent changes or updates have been made to the My Aged Care portal.
You can also check our webinars page for updated information.
Resources for health professionals
See resources for health professionals to help guide you, including brochures, information about the patient record portal and videos.
Contact
My Aged Care older people and carers helpline
If you are an older person, family member or carer who would like to speak with someone about Star Ratings, call the My Aged Care Contact Centre on 1800 200 422 from 8am to 8pm Monday to Friday and 10am to 2pm Saturday.
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