About My Aged Care
My Aged Care is the starting point to access Australian Government-funded aged care services and information.
Older people, their families and carers can access My Aged Care information through the website, by phone or in person.
Once you register with My Aged Care, you can access your client record through your My Aged Care Online Account.
Health professionals can also refer patients to My Aged Care.
Aged care assessors and approved service providers have portals to manage their service information, assessments and referrals.
Why My Aged Care is important
The number of older people aged 65 or over, or aged 50 or over for First Nations people, is growing.
We expect it to more than double in the next 35 to 40 years. This means that more people will need aged care services.
If you’re an older person looking to access aged care services, the first step is to check whether you are eligible, then apply for an assessment. Or you can contact My Aged Care for assistance.
What My Aged Care provides
My Aged Care provides information about and access to aged care services funded by the Australian Government. It will help you:
- learn about the types of aged care services available
- check eligibility and apply for an assessment
- find a provider of aged care services
- estimate costs for aged care services
- access your Online Account
- check that providers comply with quality requirements.
Who manages My Aged Care
We manage the ongoing development of the My Aged Care website, including:
- content
- design improvements
- new or updated features or functions.
We also manage the Aged Care Specialist Officers, and the contact centre, including:
- staff training
- call centre infrastructure.
Assessor and service provider portals
The My Aged Care portals provide online access for approved assessors and service providers to manage and update information, including the:
- assessor portal for aged care assessors to manage client assessments
- Service and Support Portal for aged care service providers to manage client and service information.
Learn how to set up access to the My Aged Care portals, and your responsibilities when using them.
Updates to My Aged Care
We are always improving My Aged Care based on feedback from users and stakeholders, to make sure it meets your needs.
Find out about recent changes to My Aged Care.
Research and evaluation
We use independent researchers to regularly evaluate and review My Aged Care to make sure it’s effective. Read the key findings of their evaluations:
My Aged Care research and evaluation
News and resources
Stay up to date on the latest My Aged Care news.
View our list of My Aged Care resources to help guide you, including procedure documents, fact sheets, webinars, forms and many other publications.
Contact
