About My Aged Care

My Aged Care is the entry point to the aged care system for older Australians. Find out why My Aged Care is important, what it provides, who manages it and how it works.

About My Aged Care

My Aged Care is the starting point to access Australian Government-funded aged care services and information.

Older people, their families and carers can access My Aged Care information through the website, by phone or in person.

Once you register with My Aged Care, you can access your client record through your My Aged Care Online Account.

Health professionals can also refer patients to My Aged Care. 

Aged care assessors and approved service providers have portals to manage their service information, assessments and referrals.

Why My Aged Care is important

The number of older people aged 65 or over, or aged 50 or over for First Nations people, is growing.

We expect it to more than double in the next 35 to 40 years. This means that more people will need aged care services.

If you’re an older person looking to access aged care services, the first step is to check whether you are eligible, then apply for an assessment. Or you can contact My Aged Care for assistance.

What My Aged Care provides

My Aged Care provides information about and access to aged care services funded by the Australian Government. It will help you:

Who manages My Aged Care

We manage the ongoing development of the My Aged Care website, including:

We also manage the Aged Care Specialist Officers, and the contact centre, including:

  • staff training
  • call centre infrastructure.

Assessor and service provider portals

The My Aged Care portals provide online access for approved assessors and service providers to manage and update information, including the:

Learn how to set up access to the My Aged Care portals, and your responsibilities when using them.  

Updates to My Aged Care

We are always improving My Aged Care based on feedback from users and stakeholders, to make sure it meets your needs.

Find out about recent changes to My Aged Care.

Research and evaluation

We use independent researchers to regularly evaluate and review My Aged Care to make sure it’s effective. Read the key findings of their evaluations:

My Aged Care research and evaluation

We regularly review and evaluate My Aged Care to make sure it’s being effective. Independent researchers consult a wide range of stakeholders to cover all aspects of My Aged Care. These reports outline the results of the research that has been done so far.

News and resources

Stay up to date on the latest My Aged Care news.

View our list of My Aged Care resources to help guide you, including procedure documents, fact sheets, webinars, forms and many other publications.


My Aged Care

If you need some help around the house or think it’s time to look into aged care homes, My Aged Care is here to help. Visit the My Aged Care website to find information about how to access aged care services. You can also call Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm.
Date last updated:

Help us improve health.gov.au

If you would like a response please use the enquiries form instead.