About the program
How the program works, who the program is for, who can provide home care services, and how packages are allocated.
Funding for providers
The Australian Government pays you a subsidy for each care recipient. Find out how these are calculated and when supplements apply.
Fees you can charge
You can ask care recipients to pay fees if they can afford to. Find out about the fees that may apply and how much you can charge.
Your responsibilities
You must do things like meet quality standards, use a consumer-directed care approach, and be transparent about pricing.
Read about inclusions and exclusions for the Home Care Packages Program
We have now published an FAQ fact sheet to support providers and care recipients. This FAQ fact sheet outlines what is included and excluded under the HCP Program.
We have also published the presentation slides from the Home Care Package provider webinar on program inclusions and exclusions.
My Aged Care
Visit the My Aged Care website to find information about how to access Australian Government–funded aged care services. You can apply for an assessment online and search for local aged care providers that meet your needs. You can also call Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm.
Resources
Resources
Aged care workforce wage rise – Home Care Packages Program – Provider fact sheet
This fact sheet assists Home Care Packages (HCP) Program providers to prepare for the increase to award wages from 30 June 2023.
Aged care workforce wage rise – Home Care Packages Program – Care recipient fact sheet
This fact sheet assists Home Care Package (HCP) Program care recipients to prepare for the increase to award wages from 30 June 2023.
Letter to Home Care Package recipients about wage subsidy increase
The department is sending a letter to all Home Care Package recipients to let them know that their package will increase by 11.9% from 1 July 2023 to cover the cost of the Fair Work Commission’s 15% award wage increase and other increases in prices.
HCP Program Assurance Reviews – Explanatory notes
This document provides further information about the Home Care Packages (HCP) program assurance reviews and should be read together with HCP program Assurance Framework.
Last updated: