Home Care Packages Program

The Australian Government subsidises organisations to provide home care services to eligible older people. As an approved provider of Home Care Packages, make sure you understand how funding works, the fees you can charge, and what your responsibilities are.

About the program

How the program works, who the program is for, who can provide home care services, and how packages are allocated.

Funding for providers

The Australian Government pays you a subsidy for each care recipient. Find out how these are calculated and when supplements apply.

Fees you can charge

You can ask care recipients to pay fees if they can afford to. Find out about the fees that may apply and how much you can charge.

Your responsibilities

You must do things like meet quality standards, use a consumer-directed care approach, and be transparent about pricing.

Home Care Packages Program operational manual

This manual helps approved providers of Home Care Packages to understand their responsibilities. It provides information about fees and charges, care planning, package inclusions and exclusions, package budgets, reporting and responding to special needs.

Find out more

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My Aged Care

If you need some help around the house or think it’s time to look into aged care homes, My Aged Care is here to help.

Visit the My Aged Care website to find information about how to access aged care services.

You can apply for an assessment online and search for local aged care providers that meet your needs.

You can also call 1800 200 422 Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm.

My Aged Care



Inclusions/Exclusions Framework – decision tool and template

This decision tool and template is intended to help Home Care Package (HCP) providers to make decisions on inclusions and exclusions of the HCP Program. These resources should also be used when working with care recipients to develop their care plan and individualised budget.

Understanding Home Care Packages

This fact sheet helps older people and their families and carers to understand the Home Care Packages Program.
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