About the program
Read about how the program works, who the program is for, who can provide home care services, and how packages are allocated.
Funding for providers
You claim from a subsidy for each care recipient. Find out how these are calculated and when supplements apply.
Fees you can charge
You can ask care recipients to pay fees if they can afford to. Find out about the fees that may apply and how much you can charge.
Your responsibilities
You are required to meet quality standards, provide consumer-directed care, and be transparent about pricing.
Support at Home program manual now available
Providers who will be delivering Support at Home from 1 July 2025 can now access an early version of the Support at Home program manual.
Learn more about the Support at Home program manual – A guide for registered providers.
Support at Home program transition resources now available
Providers of the Home Care Packages Program and Short-Term Restorative Care can now access 2 new resources to help them transition to Support at Home:
Cyclone Alfred: ensuring continuity of care for aged care services
As Cyclone Alfred impacts southeast Queensland and northern New South Wales, the following resources are available to assist Home Care Package providers continue to provide aged care services during emergency events:
Home Care Packages Program operational manual
This manual helps approved providers of Home Care Packages to understand their responsibilities. It provides information about fees and charges, care planning, package inclusions and exclusions, package budgets, reporting and responding to special needs.
My Aged Care
If you need some help around the house or think it’s time to look into aged care homes, My Aged Care is here to help.
Visit the My Aged Care website to find information about how to access aged care services.
You can apply for an assessment online and search for local aged care providers that meet your needs.
You can also call 1800 200 422 Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm.
Resources
Resources
Letter to older people approved for Home Care Packages before 12 September 2024
Aged Care Work Value Case – Nurses Decision provider fact sheet
Aged Care Work Value Case – Nurses Decision care recipient fact sheet
