Guidelines and procedures
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Support at Home transition: delivering services to older Aboriginal and Torres Strait Islander people
This guidance supports aged care providers, including those in rural and remote communities, as they prepare for the transition to Support at Home. It includes information on meeting your responsibilities in a culturally meaningful way. -
Support at Home booklet for Aboriginal and Torres Strait Islander people
Support at Home helps older people live at home for longer. This booklet provides information about the program for older Aboriginal and Torres Strait Islander people, their families and carers -
Support at Home program manual – A guide for registered providers
The Support at Home program manual is a guide designed to assist registered providers to understand and comply with the Support at Home program rules, procedures and obligations. -
Guide for Short-Term Restorative Care providers transitioning to the Restorative Care Pathway
This guide will assist Short-Term Restorative Care providers to transition to the Support at Home program. It includes information about the new Restorative Care Pathway, transition scenarios for STRC clients, transition activities for STRC providers and STRC transition FAQs. -
Support at Home: Guidance for providers on service agreements
This document provides guidance to providers of in-home aged care about service agreements under the Support at Home program. -
Support at Home – Checklist for providers on service agreements
A checklist to assist in-home aged care providers on service agreements for the Support at Home program. -
Support at Home – Template for service agreements
A template to assist in-home aged care providers on service agreements for the Support at Home program. -
Guidance for Support at Home care partners
This resource contains information that will help care partners to prepare for Support at Home and support HCP care recipients transition to the Support at Home program. -
Support at Home program provider transition guide
This document gives guidance on the actions Home Care Package providers and Short-Term Restorative Care providers should take to be operationally ready to transition to the Support at Home program. -
Support at Home program claims and payments business rules guidance
This document gives business guidance on claims and payments for providers who will be operating under Support at Home from 1 November 2025. -
Support at Home User Guide – submitting claims to the Aged Care Provider Portal
The Support at Home User Guide explains how providers can submit Support at Home payment claims through the Services Australia Aged Care Provider Portal (ACPP). -
Submit a Support at Home claim
This is a step-by-step guide on how to complete claims for the Support at Home program using the Services Australia Aged Care Provider Portal (ACPP) from 1 July 2025. -
Support at Home monthly statement template
This document is an example of the monthly statement that providers will send to their participants under the Support at Home program. Providers’ templates may look different. -
Restorative Care Pathway Clinical Guidelines
This resource provides clinical recommendations for the delivery of the Restorative Care Pathway under the Support at Home program. -
Support at Home guidance for General Practitioners
This provides practical steps to enable General Practitioners (GPs) to continue to play a critical role in supporting older people to live at home for longer. -
Support at Home guidance for health professionals
This resource provides practical steps to enable community health practitioners to continue to play a critical role in supporting older people to live at home for longer.
Letters
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Letter to older people about the Support at Home program – full pensioner approved before 12 September 2024
A copy of the letter sent to older people who are full pensioners and approved for a Home Care Package before 12 September 2024. The letter provides more information about the estimated financial contribution to aged care. -
Letter to older people about the Support at Home program – full pensioner approved after 12 September 2024
A copy of the letter sent to older people who are full pensioners and approved for a Home Care Package after 12 September 2024. The letter provides more information about the estimated financial contribution to aged care. -
Letter to older people about the Support at Home program – part-pensioner approved before 12 September 2024
A copy of the letter sent to older people who are part-pensioners and approved for a Home Care Package before 12 September 2024. The letter provides more information about the estimated financial contribution to aged care. -
Letter to older people about the Support at Home program – approved after 12 September 2024 or financial information not disclosed
A copy of the letter sent to older people who were approved for a Home Care Package after 12 September 2024 or have not disclosed financial information. The letter provides more information about the estimated financial contribution to aged care. -
Support at Home letters – Frequently asked questions for older people
This resource answers some frequently asked questions from older people about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients. -
Support at Home letters – Frequently asked questions for providers
This resource answers some frequently asked questions from providers about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients. -
Letter to older people approved for Home Care Packages before 12 September 2024
A copy of the letter sent to older people approved for a Home Care Package before 12 September 2024. The letter concerns next steps to transition to the Support at Home program by 1 July 2025. -
Letter to older people approved for Home Care Packages after 12 September 2024
A copy of the letter sent to older people approved for a Home Care Package after 12 September 2024. The letter concerns next steps to transition to the Support at Home program by 1 July 2025.
Fact sheets
A new chapter for aged care from 1 November webinar - Frequently Asked Questions
This document provides answers to frequently asked questions from our 'A new chapter for aged care from 1 November' webinar.
Support at Home program – classifications and budgets
This fact sheet provides an overview of the 8 ongoing classifications and budgets in the Support at Home program.
Support at Home – service cancellations and no-shows
This fact sheet explains what happens and your rights and responsibilities if you need to make a late cancellation to a scheduled service or you miss an appointment.
Support at Home fact sheet for Aboriginal and Torres Strait Islander people
Support at Home helps older people live at home for longer. This fact sheet provides information about the program for older Aboriginal and Torres Strait Islander people, their families and carers.
Support at Home classifications and funding fact sheet for Aboriginal and Torres Strait Islander people
Support at Home helps older people live at home for longer. This fact sheet provides information about the Support at Home classifications and funding for older Aboriginal and Torres Strait Islander people, their families and carers.
Support at Home – The new priority system and funding allocation
At the start of your aged care journey, you may be seeking information on how to access government-subsidised aged care services, such as Support at Home, and what steps are involved in the process.
Support at Home prices for allied health and nursing services – fact sheet for providers
Prices for allied health and other therapeutic services and nursing services can have a billable unit for direct and indirect activities. This is an update to Support at Home pricing guidance released in March 2025.
End-of-Life Pathway – fact sheet for doctors and nurse practitioners
The End-of-Life Pathway is a short-term pathway under the Support at Home program. This fact sheet explains how doctors and nurse practitioners can support their patients to seek access to the pathway from 1 November 2025.
Support at Home – Frequently asked questions for older people
This document answers some frequently asked questions from older people, families and carers about the Support at Home program following the webinar on 14 August 2025.
Support at Home program – Pooled care management funding and service delivery branches fact sheet
This factsheet will help providers understand how to allocate pooled care management funds within a service delivery branch. It explains the allocation and management of care management funding and what a service delivery branch is.
Support at Home program – Frequently asked questions for providers
This document answers some frequently asked questions about the Support at Home program from aged care providers.
Support at Home pricing FAQs
The document provides answers to frequently asked questions about pricing for the Support at Home program.
Support at Home service list FAQs
This document is for providers and answers frequently asked questions about the service list for the Support at Home program.
Support at Home program – services
This fact sheet provides detail on the range of services that can be accessed under Support at Home.
Support at Home program – End-of-Life Pathway
This fact sheet provides an overview of the End-of-Life Pathway, part of the Support at Home program.
Hardship assistance for aged care – Fact sheet
This fact sheet provides information about accessing assistance to pay for aged care fees.
Support at Home program – participant contributions
This fact sheet provides an overview of participant contributions under Support at Home. This includes an explanation of contribution rates, the lifetime cap, the ‘no worse off principle’, and financial hardship support.
Support at Home program – Restorative Care Pathway
This fact sheet provides an overview of the Restorative Care Pathway and how it can be used for short-term restorative care.
Support at Home program – care management
This fact sheet provides information on how care management will help Support at Home participants to get the best outcomes from their aged care services.
Support at Home program – self-management
This fact sheet provides information on how Support at Home participants can use self-management for greater control over the services they receive.
Support at Home program – Assistive Technology and Home Modifications (AT-HM) scheme
This fact sheet provides an overview of the Support at Home Assistive Technology and Home Modifications (AT-HM) scheme, which will give Support at Home participants access to products, equipment and home modifications based on their assessed needs.
Support at Home letters – Frequently asked questions for older people
This resource answers some frequently asked questions from older people about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients.
Support at Home letters – Frequently asked questions for providers
This resource answers some frequently asked questions from providers about preparing for the new Support at Home program. Letters and a checklist have been mailed to Home Care Package care recipients.
Support at Home User Guide – submitting claims to the Aged Care Provider Portal
The Support at Home User Guide explains how providers can submit Support at Home payment claims through the Services Australia Aged Care Provider Portal (ACPP).
Checklist for HCP care recipients transitioning to Support at Home
This resource outlines the steps that Home Care Package care recipients can take to prepare for their transition to the Support at Home program from 1 November 2025.
Webinars
Webinar slides
A new chapter for aged care from 1 November 2025 – Webinar presentation
This presentation supports the aged care providers to manage the transition to the new Aged Care Act, Support at Home program, new regulatory model and strengthened Aged Care Quality Standards.
Support at Home program update for older people, families and carers – August webinar slides
Slides from the webinar: Support at Home program update for older people, families and carers
Support at Home program update for older people, families and carers – Webinar slides
Slides accompanying the Support at Home program update for older people, families and carers webinar.
In-home aged care update – presentation slides
These are the presentation slides for the in-home aged care update webinar held on 5 December 2024.
Ensuring the future of quality aged care – Presentation slides
These are the presentation slides for the Ensuring the future of quality aged care webinar held on September 13 2024.
Reforming in-home aged care update 18 May 2023 – Webinar slides
This presentation contains the slides presented at the Reforming in-home aged care update webinar.
Reforming in-home aged care update – 7 December 2022 – Webinar slides
Read the slides that were shown during a webinar for Reforming in-home aged care update, held on 7 December 2022.
Reports
Greater Choice for At Home Palliative Care Evaluation – Midpoint Activity Catalogue (April 2025)
The Activity Catalogue contains a snapshot of activities and accompanies the Midpoint Evaluation Report (June 2025) for the Greater Choice for At Home Palliative Care Program (2021-2025) delivered by PHNs, the Program aims to increase access to palliative care at home and in the community.
Commonwealth Home Support Programme Data Study
We engaged Deloitte Access Economics to conduct a data study of the Commonwealth Home Support Programme (CHSP) to better understand variations across the states, territories, markets and consumer groups. This report presents the highlights and main patterns from the data analysis.
Videos
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02:29Support at Home contributions (for older people)
This video provides an understanding of participant contributions under Support at Home. -
02:11Support at Home overview (for older people)
This video provides an overview of the Support at Home program suitable for older people, their families and carers. -
01:25:25A new chapter for aged care from 1 November 2025 – Webinar recording
This webinar supported aged care providers to manage the transition to the new Aged Care Act, Support at Home program, new regulatory model and strengthened Aged Care Quality Standards.
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