About digital change
We need to uplift aged care digital systems from 1 November 2025 in line with the:
Why digital systems are important
Our digital systems:
- deliver services to more than 1.5 million older people in Australia
- allow business management processes for aged care, including providers and assessors.
Digital changes we have made so far
We regularly publish summaries of our digital changes.
On 1 November 2025, we made digital changes enabling the new Aged Care Act, including:
- launching the new GPMS Registered Provider Portal for providers to view and maintain organisation information, as well as complete mandatory reporting under the new Act
- improving how supporter relationships are registered and managed in My Aged Care
- making it easier for older people and supporters to register and manage their preferences for Aboriginal and Torres Strait Islander assessment organisations
- allowing assessors to record client preferences for Assistive Technology and Home Modifications and end-of-life services
- making the Integrated Assessment Tool classification algorithm mandatory in all assessments
- recording residential aged care place allocations in My Aged Care to align with Places to People.
Find full details in our change summary collection. You can also view previous release information.
Summary of changes for the My Aged Care System and Government Provider Management System (GPMS)
Staged approach
We will continue to transform and improve digital systems in 2025–26.
Staging digital change allows:
- the best results for older people
- a smooth transition for the aged care sector.
Resources to understand when change will happen
You can check what digital changes are coming and how to prepare:
- Navigating the reforms
- Aged care reform roadmap
- Digital readiness checklist for providers
- Guide to digital changes for providers
- Support at Home Program Provider Transition Guide.
We will update these resources regularly.
Digital change for older people
Digital change:
- will allow greater choice and control
- will support registration, triage and assessment for aged care programs
- do not replace face-to-face supports.
From 1 November 2025, older people may need to:
- negotiate new service agreements under the Support at Home Program
- update or create new supported decision-making relationships.
We are working with OPAN and COTA to support older people to understand:
- the changes
- what they will need to do.
Digital change for providers
Digital change will allow:
- continued service delivery
- provider payments
- registered provider operation.
Providers will experience digital change over 3 stages in 2025.
From 1 November, providers will need to:
- Review their registration category or categories.
- Update provider details, including prices and services. These will be published on the My Aged Care website’s ‘Find a Provider’ tool.
- Submit some forms and reporting through the Aged Care Quality
and Safety Commission. - Update their digital interface with Services Australia to allow claims and payments, if they are using third-party software.
Providers can keep up to date on the digital transformation by:
- reading about the digital transformation
- finding out more about the Digital Transformation Sector Partners
- engaging with our Digital Transformation Tech Talk webinars.
Who we work with to manage digital change
We’re working with the Aged Care Transition Taskforce to support the sector to transition to the new Aged Care Act.
We’re working closely with the sector – including our Digital Transformation Sector Partners volunteer group – to co-design and co-deliver digital change.
Stay up to date
- Subscribe to the aged care sector newsletters and alerts to get regular updates and information.
- Join our Digital Transformation Sector Partner volunteer group.
- Register for an upcoming Digital Transformation Tech Talk.