Resources
Support at Home program provider transition guide
This guide helps in-home aged care providers understand what will change under Support at Home and prepare to deliver services.
Read the transition guide.
Guide for Short-Term Restorative Care providers transitioning to the Restorative Care Pathway
This guidance document will help Short-Term Restorative Care (STRC) providers transition to the Restorative Care Pathway from 1 November. It includes FAQs, information on the Restorative Care Pathway and transition scenarios for STRC clients.
Learn more about transitioning to the Restorative Care Pathway.
Support at Home service agreement resources
These resources include:
- guidance on what you need to do
- a checklist to help you keep track
- a service agreement template
- key messaging to guide conversations with older people.
View the service agreement resources.
Support at Home program claims and payments business rules guidance
Our updated claims and payments business rules resource has the latest information on processing payments under Support at Home.
Learn more about the claims and payments business rules.
Community of Practice
We have launched a dedicated Support at Home sector collaboration space. It is available via the existing Home Care Packages Program Community of Practice.
The space will support you to:
- share best practice
- discuss operational challenges
- access our new and updated resources
- keep up to date on Support at Home implementation and events
- explore previously posted questions and responses.
Register for access.