Date published:
Audience:
General public
The Aged Care Quality Standards define what quality care in aged care services looks like.
The Quality Standards set clear expectations for aged care providers to:
- respect your rights
- treat you with dignity and respect
- value your identity, culture and diversity
- give you choices and involve you in decision-making
- give you understandable information
- help you to connect with your community.
Involving you in your care
Strengthened Quality Standards mean your provider must involve you in your care and should:
- listen to your feedback and concerns
- give you choice in the way your care is delivered to meet all your needs, goals and preferences
- give you information about your funded aged care services
- make sure the people involved in your care are the right people to provide your care
- maintain clean, safe and comfortable environments
- make sure your food is tasty and nutritious, and give you choice about what and how much you eat and drink
- plan for emergencies to keep you safe
- keep your information safe and private.
Watch the Quality Standards videos (available in 6 languages) to learn more.